We are Murphy-Hoffman Company (MHC), North America’s largest Kenworth truck leasing group. As MHC continues to grow, we have an opening for a Service Foreman at our Olive Branch, MS Leasing location. The role of the Service Foreman is to exercise direct supervision of hourly shop personnel. To assist when necessary in diagnosis of mechanical difficulties, recommending needed repairs, greeting customers, writing repair orders and estimating the costs of repairs within set guidelines.
Supervises service and maintenance technicians. Schedules and assigns work as required.
Checks and reviews work in process and follow-up for completion as scheduled.
Inspects and, if necessary, road tests vehicles upon completion of work.
Administers warranty, keeping the Service & Maintenance Managers advised of all warranty in process. Assures that all necessary information pertaining to warranty and policy claims are obtained and recorded on the repair order, and that all warranty parts are properly tagged and placed in the warranty room.
Performs productive work as required.
Informs Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop.
Assists in maintaining a clean shop area and making sure that special tools and shop equipment are in proper operating condition.
Keeps the Office Coordinator informed on shop bills which run over customer credit limits or will require his approval.
Pre-plans parts requirements.
Performs other duties as assigned by supervisor.
Ideal Candidate Would Possess:
Minimum of four years experience in a related field
Proven service background and knowledge of warranties
Excellent verbal and written communication skills
Strong customer service skills
Good leadership abilities
Positive can-do attitude
Our Benefits Include:
Medical, Dental and Prescription Insurance
Disability and Life Insurance
Paid Time Off program
401k and Profit Sharing with Employer Match
Flexible Spending Account
OEM Continued Education
Extensive Training and Engine Certification
Uniforms and Laundry Service
Latest Diagnostic Tools and Equipment
Internal Promotion Opportunities
On the Job Training
MHC Kenworth - 2 years ago
Murphy-Hoffman Company (MHC) helps those who are in for the long haul. The company runs about 40 heavy-duty truck dealerships that carry new...