Supervisor Claims Eagan (Job Number: 7820)
This position is responsible for satisfying customers by providing quality service through effective management for those responsible for claims adjudication. This position is also responsible for maintaining a satisfied and productive staff by motivating, giving support, guidance and developing them to their full potential.
Supervises the department including interviewing and hiring employees following required EEO and Affirmative Action guidelines and ensuring employees receive the proper training.
Conducts performance evaluation, and is responsible for managing employees, including skill and career development, policy administration, coaching on performance management and behavior, employee relations and cost control. Promotes teamwork to effectively achieve customer satisfaction, MTM/Index performance and/or account specific performance goals.
Studies and standardizes procedures to improve efficiency of subordinates. Prepares composite reports and identifies trends and communicates recommendations through analysis of data.
Ensures compliance with all applicable regulatory, legislative or contract specific requirements.
Analyzes customer complaints and/or audit results to determine work flow changes and/or training issues within the unit.
High school diploma or equivalency
3 + years experience in healthcare, insurance or other service delivery industry required.
2 + years previous supervisory experience or in-depth Blue Cross Blue Shield system and product knowledge required.
Strong analytical and problem solving skills with ability to identify and resolve issues.
Strong interpersonal skills and experience building relationships
Ability to organize and plan work assignments and successfully implement procedures
Strong computer skills
Excellent communication skills (written, verbal, listening)
Work hours are based on business needs.
Post Secondary education preferred
BlueCross BlueShield of MN is an Equal Opportunity and Affirmative Action Employer, M/F/D/V. BlueCross BlueShield of MN is a drug free workplace. Candidates are required to pass a background check and drug test before beginning employment.
Primary Location: United States-Minnesota-Eagan
BlueCross BlueShield of Minnesota - 19 months ago
Health Care Service Corporation (HCSC) is a licensee of the Blue Cross and Blue Shield Association. The mutually owned company consists of...