IT Field Ops Technician III
Southern Company - Georgia

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Requisition Number

:

SCS2002859

State-Region

:

Georgia-North Georgia

Operating Company

:

Southern Company Services

Description

IT FIELD OPS TECHNICIAN III

JOB SUMMARY

This is an entry-level Field Operations Technician position responsible for actively engaging and learning Southern Company's voice, data and telecommunications transport networks. During the course of gaining experience and training, the technician will be assigned increasing responsibilities for the installation, maintenance (both reactive and preventive) and project support on the voice, data and transport networks. These networks include analog and digital microwave, fiber optics, LANs (local area networks), PBXs, personal computers and voice and data wireless systems. These systems are installed, maintained and repaired in accordance with established standards, service levels, operational processes, and applicable work agreements.

JOB REQUIREMENTS

Two-year degree (college/technical/vocational) or equivalent experience in electronics, telecommunications and/or computer technology is required.

Understanding of the various topologies, e.g. telecommunications, wireless, data and voice networks and how they interface with each other

Ability to logically troubleshoot and repair hardware and software associated with personal computers, peripheral devices, voice systems, data networks, telecommunications systems and ancillary equipment.

Working knowledge of radio communication systems. FCC or equivalent license for radio repair is preferred.

Knowledge of voice and data wireless systems and troubleshooting techniques.

Knowledge of data communications and packet switch networks.

Knowledge of PC hardware, operating systems, and associated peripheral and software components.

Must have demonstrated personal computer skills along with a general understanding of corporate applications and standard desktop products

Ability to work independently, self -starter with good time management skills.

Ability to interface with, direct and/or coordinate various contractors as needed.

Must have good verbal and written communications skills.

JOB RESPONSIBILITIES

Responsible for the installation, maintenance (both reactive and preventive) and project support on the Southern Company's voice, data and telecommunications transport networks

Responsible for installing standard, endorsed or certified off the shelf software and/or hardware devices, and provide minimal onsite training to get the client started.

Responsible for participating in on-call procedures/operations

Responsible for interfacing with and coordination of contractors and/or vendors associated with the Field Operations function as appropriate

Responsible for interfacing with the customer and other IT groups related to problems and installations as appropriate.

Responsible for understanding and adhering to billing and performance processes and procedures.

Responsible for maintaining accurate circuit and equipment inventories and documentation of assigned sites.

BEHAVIORAL ATTRIBUTES

Ability to operate with minimal supervision

Exhibits Southern Style in all business dealings

Seeks opportunities to learn and transfer knowledge to others

Good organizational and time management skills

Ability to manage multiple tasks

Understands and promotes Client Services and IT strategies

Willingness to provide as needed after hours or on-call support

Follows safe work practices

With 4.4 million customers and more than 42,000 megawatts of generating capacity, Atlanta-based

Southern Company

(NYSE:
SO

) is the premier energy company serving the Southeast. A leading U.S. producer of electricity, Southern Company owns Alabama Power, Georgia Power, Gulf Power, Mississippi Power, Southern Nuclear, Southern Power, SouthernLINC Wireless and Southern Telecom. Southern Company also has a growing competitive generation company. Southern Company brands are known for excellent customer service, high reliability and retail electric prices below the national average. Southern Company is consistently listed among the top U.S. electric service providers in customer satisfaction by the American Customer Satisfaction Index (ACSI).

We offer a competitive compensation package. Equal Opportunity Employer.

Job Level

:

Individual Contributor

Travel (Up to...)

:

Yes, 25% of the time

Union/Covered

:

No

Work Location(s)

:

Rome Local Office - 224 Holmes Road

224 Holmes Road

Rome

30161

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