Southern Company Services
IT FIELD OPS TECHNICIAN III
This is an entry-level Field Operations Technician position responsible for actively engaging and learning Southern Company's voice, data and telecommunications transport networks. During the course of gaining experience and training, the technician will be assigned increasing responsibilities for the installation, maintenance (both reactive and preventive) and project support on the voice, data and transport networks. These networks include analog and digital microwave, fiber optics, LANs (local area networks), PBXs, personal computers and voice and data wireless systems. These systems are installed, maintained and repaired in accordance with established standards, service levels, operational processes, and applicable work agreements.
Two-year degree (college/technical/vocational) or equivalent experience in electronics, telecommunications and/or computer technology is required.
Understanding of the various topologies, e.g. telecommunications, wireless, data and voice networks and how they interface with each other
Ability to logically troubleshoot and repair hardware and software associated with personal computers, peripheral devices, voice systems, data networks, telecommunications systems and ancillary equipment.
Working knowledge of radio communication systems. FCC or equivalent license for radio repair is preferred.
Knowledge of voice and data wireless systems and troubleshooting techniques.
Knowledge of data communications and packet switch networks.
Knowledge of PC hardware, operating systems, and associated peripheral and software components.
Must have demonstrated personal computer skills along with a general understanding of corporate applications and standard desktop products
Ability to work independently, self -starter with good time management skills.
Ability to interface with, direct and/or coordinate various contractors as needed.
Must have good verbal and written communications skills.
Responsible for the installation, maintenance (both reactive and preventive) and project support on the Southern Company's voice, data and telecommunications transport networks
Responsible for installing standard, endorsed or certified off the shelf software and/or hardware devices, and provide minimal onsite training to get the client started.
Responsible for participating in on-call procedures/operations
Responsible for interfacing with and coordination of contractors and/or vendors associated with the Field Operations function as appropriate
Responsible for interfacing with the customer and other IT groups related to problems and installations as appropriate.
Responsible for understanding and adhering to billing and performance processes and procedures.
Responsible for maintaining accurate circuit and equipment inventories and documentation of assigned sites.
Ability to operate with minimal supervision
Exhibits Southern Style in all business dealings
Seeks opportunities to learn and transfer knowledge to others
Good organizational and time management skills
Ability to manage multiple tasks
Understands and promotes Client Services and IT strategies
Willingness to provide as needed after hours or on-call support
Follows safe work practices
With 4.4 million customers and more than 42,000 megawatts of generating capacity, Atlanta-based
) is the premier energy company serving the Southeast. A leading U.S. producer of electricity, Southern Company owns Alabama Power, Georgia Power, Gulf Power, Mississippi Power, Southern Nuclear, Southern Power, SouthernLINC Wireless and Southern Telecom. Southern Company also has a growing competitive generation company. Southern Company brands are known for excellent customer service, high reliability and retail electric prices below the national average. Southern Company is consistently listed among the top U.S. electric service providers in customer satisfaction by the American Customer Satisfaction Index (ACSI).
We offer a competitive compensation package. Equal Opportunity Employer.
Travel (Up to...)
Yes, 25% of the time
Rome Local Office - 224 Holmes Road
224 Holmes Road