Plans and directs the delivery of contracted business activities for segments of the contract's lifecycle for assigned contracts, or plans and directs the delivery for the entire lifecycle of smaller contracts
Accountable for the financial performance of the contract - in terms of Revenue / Margin and Growth potential on the portfolio of contracts.
Accountable for customer satisfaction with respect to annuity or outsourcing services
Establishes yearly budgets and controls expenses to achieve financial goals
Leads business negotiations for contracts or portions of contracts for a country or region.
Directs solution, operational service, partner, and sub-contractor teams that deliver services to the customer
Leads the account leadership team which is comprised of Sales, Delivery Management, & Client Management). In this capacity, responsible for:
As appropriate to the contract agreement, assures compliance with HP and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes
Directs the planning, assessment and development of new business opportunities in partnership with HP sales
Develops and nurtures mgmt level relationships with the customer
Significant contributor to the development of account plan; leads portions of the account plan
Pro-actively contributes to the customer's business improvement, planning and budgeting process
Develops processes with the customer in areas such as performance metrics and measure, escalation, change management and communication.
Maintains effective communication with and between functional areas of the account team, as well as with HP at large as needed
Oversees client governance that comprises processes and communications between customer, HP, service providers, and partners.
Generates additional revenue thru "product pull thru" after an MS outsourcing
Education and Experience Required:
Bachelors Degree or equivalent combination of education and experience.
Some relevant Client Mgmt & 3-5 years industry experience.
Demonstrable capability for managing a portfolio of Annuity Services
Demonstrable capability for business P&L management, financial concepts and contract law
Experience in developing customer relationships including good negotiation, presentation and communication skills.
Proven track record in leading virtual teams, influential, able to work across organizational boundaries, dealing with ambiguity and setting up internal networks.
Knowledge and Skills:
Knowledge of corporate policies, markets and processes, financial management and program management.
Demonstrate technical, functional or business knowledge; broad knowledge with developing deep knowledge in a specialized area.
United States-Iowa-Des Moines
HP - 24 months ago
Hewlett-Packard Company, or HP, is an American multinational information technology corporation headquartered in Palo Alto, California, USA...