IT Support Operations Tech I, II, III, IV or V
Cherokee Nation Businesses - Roland, OK

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Org Marketing Statement

Cherokee Nation Entertainment (CNE) is the retail, gaming, entertainment, hospitality and cultural tourism entity of the Cherokee Nation. CNE operates eight casinos in Claremore, Fort Gibson, Ramona, Roland, Sallisaw, Tahlequah, Tulsa and West Siloam Springs, as well as the Cherokee Travel Plaza and convenience store, two additional convenience stores, numerous restaurants and entertainment venues, seven retail smoke shops, nine gift shops, two golf courses, two tourism welcome centers, three museums, three hotels, a horse racing track and KOA RV campground.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following (Other duties may be assigned):
  • Create and track tickets through the service desk tool.
  • Provide phone support for the IT Help Desk on site or remotely.
  • Repair, install, and configure hardware/software on-site and remotely.
  • Ensure vendors remain in compliance with policies and procedures.
  • Provide first-class customer service to Cherokee Nation Businesses end-users.
  • Assists and guides lower level technicians in properly resolving incidents, problems, and service requests.
  • Work as a member of formal and virtual teams to complete projects and resolve problems.
  • Participate in all stages of the SDLC (system development life cycle) including development and implementation.
  • Assists system administrators and performs low level server administration.
  • Participates in and may help coordinate team workload.
Performs other duties as assigned

Qualifications

IT Support Operations Tech I: R equires a minimum of a High School Diploma or a GED. Previous work related experience is required.

IT Support Operations Tech II : Requires a minimum of an Associate’s Degree in Information Systems and 1 year of related work experience or equivalent combination of experience and education.

IT Support Operations Tech III : Requires a minimum of an Associate’s Degree in Information Systems and 4 years of related work experience or equivalent combination of experience and education.

IT Support Operations Tech IV : Requires a minimum of an Associate’s Degree in Information Systems and 5 years of related work experience or equivalent combination of experience and education.

IT Support Operations Tech V : Requires a minimum of an Associate’s Degree in Information Systems and 8 years of related work experience or equivalent combination of experience and education.

Benefits Information

We offer competitive pay and a comprehensive employee benefits program including medical, dental, vision, 401(k) savings plan, life insurance, long-term disability, education assistance, and paid time off.

Cherokee Nation Businesses - 18 months ago - save job - block
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