Data Center SME Kaizen Technologies Inc -
Jackson, MI
Hi
Good Day .
We are looking for Data Center SME – Location - Jackson, MI - Full Time Position.
No. of position: 3
1. Data Center Operations - (SAC)
Job Description
Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.
Provide notification to customers and the service teams for Severity 1 events.
Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
Central point of contact for technical support teams including status updates for on-going incidents/events.
Must have aptitude and attitude to learn / work on new technologies.
Should be willing to work in shifts 24x7.
Create, update and document system processes and tasks as required.
Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.
Basic Requirements
2+ Years supporting event monitoring of Server/Network devices is required.
Hands-on experience with the following:
o Alert monitoring tool experience required. HP Open View Operations –OVO preferred, but Nagios, Net Cool, BMC Patrol, NNM, Site Scope will be considered.
o ITSM tool experience. HP SM7, HP Service Desk preferred. Others accepted (USD, Remedy, Peregrine, etc)
o Knowledge of Batch Job scheduling tools preferred (SAP, Redwood, Tivoli Batch Job Scheduling, etc)
o Backup Tool Knowledge
o Excellent Written and Verbal Communication skills are required.
o Customer service and interaction skills are required.
o Hardware Knowledge required working closely with network engineers, systems administrators and software engineers for technology and hardware upgrades.
Preferred Qualifications
ITIL Certification (will be required to complete company paid training and obtain certification within 90 days of hire).
Core understanding of SLA/OLA and ability to adhere to stringent time requirements
Working (hands on) experience with the following:
o Alert monitoring tool experience required. HP Open View Operations –OVO preferred, but Nagios, Net Cool, BMC Patrol, NNM, Site Scope will be considered.
o ITSM tool experience. HP SM7, HP Service Desk preferred. Others accepted (USD, Remedy, Peregrine, etc)
o Knowledge of Batch Job scheduling tools preferred (SAP, Redwood, Tivoli Batch Job Scheduling, etc)
o Backup Tool Knowledge
o Telecommunication Equipment Knowledge (Radio, Wireless Networks, Mobile Devices,
o IT communication Tower Hardware
2. Data Center Support &Field Services – DOT (Hands & Feet)
Job Description
Provide Physical L2 Support for all Data Center Hardware Equipment.
“Smart Hands” support for Technical Support Groups
Daily Maintenance and Reporting required.
Clear, effective two-way communication, both verbal and electronic is required.
o Communication will extend to internal/external customers, team members and vendors.
Coordinate with vendors/OEM for spares and replacements
Strong customer skills are required
Should be willing to work 24x7 “On Call”
Must have aptitude and attitude to learn / work on new technologies.
** Daily Travel is Required to provide field services support to customer offices across the state of Michigan.
Basic Requirements
2+ Years in a Data Center Support Environment is required.
Server Hardware Knowledge and Support Required (HP Certification (reimbursable) is required within 90 days of hire).
Rack and Stack Server and Network equipment installation is required
Basic cabling knowledge is required (network cabling, power cables, LAN, ILO, SCSI, etc)
Knowledge of External Backup Units
Must be able to lift 50+ lbs.
Valid Drivers License and current insurance is required.
o Alert monitoring tool experience required. HP Open View Operations –OVO preferred, but Nagios, Net Cool, BMC Patrol, NNM, Site Scope will be considered.
o ITSM tool experience. HP SM7, HP Service Desk preferred. Others accepted (USD, Remedy, Peregrine, etc)
o Knowledge of Batch Job scheduling tools preferred (SAP, Redwood, Tivoli Batch Job Scheduling, etc)
o Backup Tool Knowledge
o Excellent Written and Verbal Communication skills are required.
o Customer service and interaction skills are required.
o Hardware Knowledge required to work closely with network engineers, systems administrators and software engineers for technology and hardware upgrades.
Preferred Qualifications
HP and/or CISCO certifications preferred (or ability to acquire within 90 days of hire)
Storage Device experience required. Will consider those with limited, basic knowledge.
Rack and Stack Server and Network equipment installation is required
Basic cabling knowledge is required (network cabling, power cables, LAN, ILO, SCSI, etc)
Knowledge of External Backup Units
Must be able to lift 50+ lbs.
Valid Drivers License and current insurance is required .
o Alert monitoring tool experience required. HP Open View Operations –OVO preferred, but Nagios, Net Cool, BMC Patrol, NNM, Site Scope will be considered.
o Excellent Written and Verbal Communication skills are required.
o Customer service and interaction skills are required.
o Hardware Knowledge required to work closely with network engineers, systems administrators and software engineers for technology and hardware upgrades.
