Front Desk Agent
Davidson Hotel Company - Gatlinburg, TN

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  • Prior cash handling experience necessary. * High School graduate or G.E.D. equivalent. * 12th grade math skills required.
  • Ability to communicate effectively with the public and other employees. * Read, write and speak English fluently. * Ability to deal effectively with any type of guest. * Excellent customer service skills.
  • Hilton or brand hotel experience preferred. * No employee will pose a direct threat to the health/safety of self or others. Delivery hospitality, creating value... every customer, every time is our guarantee not only to our external guests, but to our team members.
At Davidson, we know that is the people who operate our hotels that make the difference between average and exceptional performance. Our goal is to recruit, hire, train, support and retain the best hotel team members in the industry. We seek motivated team members who have a passion for service, know how to have fun and desire to provide legendary service. We offer competitive salaries and benefits, including medical, and 401k retirement plan.

When you join Davidson Hotel Company, you become family. Join us today! If you are serious about future growth and are ready to take your hospitality career to the next level with a fantastic hotel company, then come join the Davidson Hotel family at the Park Vista A Doubletree Hotel! We are a 308-room beautiful, full service hotel with 25,000 square feet of meeting space and the best views in Gatlinburg!

As a Front Desk Agent you will be responsible for the guest service and satisfaction and you will report to the Front Office Manager. Your featured responsibilities are to: answer guest questions and offer information and assistance, answer telephones, check guests in and out, communicate with other departments to fulfill guest needs, maintain work area neat and organized, maintain keys in secure area, report all unsafe conditions immediately, update information in the computer systems as needed (i.e., post charges), complete other duties as assigned by supervisor to include cross training, attend all mandatory meetings/training, and follow checklist for required duties and timelines. Hilton experience is a plus. EOE/AA

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