Digital Quality Assurance Consultant
Humana - Louisville, KY

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As a Quality Assurance Consultant in the Humana Digital Group you will work with an assigned business unit to understand their business needs and goals , and then coordinate the testing of digital solutions that support those needs and goals. Working cross-functionally with IT, the business unit, and external vendors (where appropriate) you will develop and execute test strategies and test cases on projects to ensure that all design, development, functionality, accessibility, and data standards are upheld and meet the needs of the business. You will identify risks associated with the solutions being tested and, working in conjunction with IT and the business, identify appropriate alternatives in case defects are discovered during the testing process.

In addition, the Quality Assurance Consultant will work with the QA manager to strive for strong, consistent, and well-maintained QA program. This is accomplished through actively participating in the collaborative creation of a quality program including, but not limited to,testing standards and processes applied during the project lifecycle.


Establish appropriate relationships with Business and IT counterparts in an effort to ensure final product meets user needs and best-practices have been implemented and tested prior to launch

Act as a consultant to an agency, vendor, IT, or the Humana Digital team to ensure final product meets user needs

Read, understand, and work with member of project teams to understand business and IT requirements so they may be tested properly

Create test strategies to support digital projects

Write and execute comprehensive test cases according to standards

Assist with reporting and managing defects found during testing

Participate in the development of a quality assurance strategy and program for Humana Digital Group

Identify and react to project risks when they appear

Test to ensure user-experience, frontend, and accessibility standards and best-practices are being implemented according to requirements documentation

Gain understanding of design, frontend, and accessibility standards to apply towards project testing

Ability to learn testing software specific to Humana

Provide expertise to influence project, initiative, and testing direction during discovery, planning, and implementation stages.

Be a subject matter expert (SME) and share knowledge on our internal systems, processes, and technologies.

Provide post-launch verification of features and changes.

Assist the section manager in directing and supervising the work of other team members.

Key Competencies


– Understands the businesses, industry, and industry trends and uses that knowledge to recommend effective solutions. Leads and/or supports collaborative business partnerships, elicits client understanding and insight to advise and make recommendations. Clarifies scope of work commitments and deliverables, and defines measurable success criteria to monitor progress toward goals. Ability to create and foster relationships in a cross-functional, matrix environment.

Builds Trust

– Walks the talk; makes choices that are consistent with Humana's ethical principles; is emotionally intelligent; manages self and relationships effectively, through self-awareness, self-management, awareness of others and skill in dealing with others.

Implementation / Execution

– You are good at organizing and managing multiple priorities by using appropriate methodologies and tools.

Problem Solving

– You are a problem solver with the ability to encourage others in collaborative problem solving. Acting as a consultant you engage others in problem solving without taking over.


Role Essentials

Bachelor's Degree or equivalent experience

Excellent verbal and written communication skills

Strong organizational skills.

Previous software testing experience.

Proven experience and effectiveness partnering with diverse stakeholders

Role Desirables

Prior experience in the health care solutions industry.

Knowledge of HTML, JavaScript, and CSS

Experience in the implementation of automation frameworks utilizing QTP

The ability to collaborate effectively with diverse individuals with separate goals and objectives.

Understanding of Usability and User Experience

Understanding of Agile Software Development

Able to display strong leadership qualities while working with vendors, agencies, internal partners, and team members.

Possess a foundation of the theories and principles behind usability and interface design.

Understand the value of Accessibility and use creativity in finding accessible solutions.




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Humana Inc. (Humana) is a full-service benefits solutions company, offering an array of health and supplemental benefit plans for employer...