Sr Field Service Tech
BAE Systems 1,515 reviews - Manassas, VA

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Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution. Assesses product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors and company representatives. Acts as local on-site representative to customer's organization.

Required Education:
6+ Years with HS or 3+ Years with AA or 0+ Years with BS Required Experience:

Required Skills:
• Provide on-site technical support for software and hardware installs, hardware moves, add or changes of hardware/software for the end-user community. • Address Incident tickets to include break/fix issues. • Provide mobile device support to include iPhone/ iPad/Blackberry/ Droid. • Resolve printer issues namely toner replacement, paper jams, connectivity issues and printer maintenance. • Update asset inventory via ticketing system database. • Working knowledge and experience with Active directory. • Provide desk-side assistance to executive staff. • Writing and/or editing existing procedures. • Basic network troubleshooting. • Provide basic telephone support. Preferred Skills:
• Experience working with Linux/Unix workstations (preferably RedHat / CentOS / Scientific Linux /Fedora) • Must be familiar with maintaining open source tools in a heterogeneous Windows/Linux/Solaris environment • Experience integrating 3rd party vendors SW into Linux • Strong trouble-shooting skills and the ability to solve problems under pressure • Ability to innovate and stay within the corporate computing framework • Good understanding of networking and data systems security • Building an over-clocked High Performance Linux system from components is a plus.

About this company
1,515 reviews
We provide some of the world’s most advanced, technology-led defence, aerospace and security solutions and employ a skilled...