Product Technologist Consultant (Onsite Systems Engineer) – Enterprise Solutions – Boston, MA
This position will be an onsite focused position with specified Dell Public Accounts in the Boston, MA area. The candidate must live in the Boston area, as no relocation to this area will be offered at this time.
The Onsite Systems Engineer is a technical professional who has worked in large datacenter environments and can act as a Level 3 resource to the customer. The individual must have the customer relationship skills to become a trusted advisor in a long-term relationship. The individual must have strong organizational skills, be able to prioritize work quickly and effectively in a dynamic environment. The position requires a strong understanding of Networking, Intel-based Servers, and Storage (NAS, SAN), preferably Dell hardware. Backgrounds in Operating Systems deployment (Windows), and large-scale deployments is a plus. The candidate will also be required to communicate future product roadmaps and help the customer with implementing new solutions.
Specific job requirements include:
Technical Support & Escalation Management
Communicating product roadmaps and providing technical expertise to the customer on new technologies
Hardware & Software deployment planning
Product lifecycle management including certification of new Dell-provided software
Informal knowledge transfer and technical assistance
Change management best practices
Successful candidates will possess:
Bachelors Degree with a Computer Science or IT-related Major
3-7 years of IT industry experience (will consider associates degree with 7-10 years experience)
2-3 years in large-scale datacenter Systems Administration
Deep understanding and hands-on experience of the Dell PowerEdge Server line
Systems Management experience
Windows 2000/2003/2008 experience
Familiarity with Data Centers, Enterprise Technologies, Virtualization, etc.
IT Industry Best Practices
Industry Certifications (MCSE, RHCE, etc), VMWare experience, Linux (Red Hat/SUSE)
Storage, SAN/DR, Networking experience/knowledge
Customer facing experience
Ability to deal with ambiguity
Ability to interface and build relationships all the way to the CXO Level
Initiative / Ingenuity
Excellent communication skills
Ability to probe for customer pain-points and identify new sales opportunities
Proactive in problem identification and solving
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