Sr Critical Situation Mgr - Springfield, OR
Symantec - Springfield, OR

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React to critical customer and partner situations and escalations of moderate difficulty and complexity using Critical Situation Management Framework best practices.

Participates in team that debriefs Customer Critical Situations for closure and continuous improvement.

Evangelizes the ESS story to sales, customers, and partners.

Assist with the coordination of resolving customer escalations.

Review and understand customer satisfaction data to help maintain current satisfaction goals.

Act as a direct go-to for Sales Systems Engineers in Latin America for questions on/assistance with Technical and Non-Technical Support for their customers.


Communication Skills (writing, questioning, listening, content delivery)Teamwork (selfless in helping peers and management; puts team ahead of self; focuses on greater good, motivated to create success for extended teams)

Accountability (demonstrated Responsible mindset, never accepts Victim mentality)

Problem Solving (tears down barriers, removes obstacles to success for self and others)

Resource Management (efficiently and effectively uses resources to solve problems and generate success; uses minimal resources for maximum effect and success).

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Symantec's future seems to be secure. The company provides security, storage, and systems management software for businesses and...