Product Manager (Digital Business)
Dyn - Manchester, NH

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About Dyn Dyn (pronounced °dine°) is an Infrastructure-as-a-Service (IaaS) company and is a well-known disrupter within the tech community. Dyn was born out of a culture of garage tech and this is still at the heart of our business today. We currently have offices in San Francisco, Manchester, NH (near Boston) USA and Brighton UK and employ over 200 worldwide. Dyn has over 4 million enterprise, small business and personal users.

If successful you ’ll be working with some of our hugely valued customers like Twitter, Spotify, The Guardian, Netflix, CNBC,, StumbleUpon, and LinkedIn. This position will be based in Dyn ’s Manchester, NH Headquarters To read our full story visit hellip; Key Responsibilities Reporting to the VP of Product, the Product Manager-Digital Business is responsible for the end-to-end customer experience by driving product and process change to facilitate customer onboarding (account setup), retention, provisioning, reporting and notification, up-selling, in-product marketing, customer service, and billing. The candidate will support all product lines while creating a common consumer experience. The scope includes serving as Product owner in managing the integration of SAAS based business systems including ZenDesk, Zuora, Aptegic, Salesforce " Dyn°s own DynECT products.The ideal candidate will possess the skills and experience to successfully execute the following: • Manage and maintain customer experience in using our DNS and email products.

  • Responsible for customer engagement and retention • Success in managing cross-functional development and integration projects in the Agile development process as Product Owner • Experience in business modeling and analysis to develop business cases and priorities • Experience with business processes and integration of IT systems. • Success in implementing single portal, single sign-on customer process Requirements • Bachelor ’s degree in Marketing, Business, Engineering or Computer Science or related field • Minimum of 7-10 years of experience in Product Management (eComm and/or Small Business) role • Experience in Agile development process as Product Owner • Prior experience with Saas, PaaS or IaaS products preferred • Experience in development and management of on-line products and business processes targeting B2B customers • Experience launching new concepts or startups a plus • Experience with DNS, email, and Traffic Management products a plus • Exceptional knowledge of marketing, sales, " development processes • Strong project management, problem-solving, " analytical thinking skills • Exceptional written and verbal communication skills

Dyn - 22 months ago - save job
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Dyn solutions are at the core of Internet Performance. Through traffic management, message management and performance assurance, Dyn is...