Admissions Coordinator
Visiting Nurse Association of Colorado - Denver, CO

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is a clerical position responsible for performing intake of patient referrals by obtaining sufficient information to make first visit, processing referral information and distributing it to scheduling and other appropriate departments to provide prompt customer service.Processes referrals using the Agency's established procedures and meeting quality and quantity performance standards. Enters data accurately into computer terminal as information is received via telephone, from physicians, hospital coordinators, clients, families and other sources. Asks callers clarifying questions to identify needs, verify demographic information, diagnosis, details on supplies, etc. Provides overview of agency services and recommends those consistent with clients' needs. Provides complete, accurate referral information to schedulers and other departments to ensure effective communication and efficient service delivery. Verifies insurance coverage, if applicable. Provides backup to Insurance Verification Coordinator as needed. Provides basic information on Durable Medical Equipment and makes referrals. Acts as a customer service representative to internal and external clients, including patients, physicians, caregivers, coworkers, supervisors, etc.
High school graduation or equivalent required. Minimum two years as a medical transcriptionist, admissions/intake coordinator, or other work experience in the medical field. Data entry skills to accurately input alpha numeric data into computer terminal. Sufficient knowledge of medical terminology to understand and interpret physician's orders, written or spoken. Excellent telephone communication in a setting with frequent background noise.