All Internal Candidates Must Complete a Transfer Application Within 7 Days of Applying
Duties, Responsibilities and Requirements of a Customer Service Agent (Outstation)
General Summary: Is responsible for performing all the duties associated with the ground services (ramp) and station operations to ensure a safe, reliable and efficient airline operation. Performs these duties to ensure the quality and reliability of services to our customers.
Specific Duties and Responsibilities:
Load and unload baggage, cargo, mail and company property from aircraft
Direct passengers to/from aircraft
Operate various types of ground equipment including tugs, vans, ground power units (GPU), environmental units (heaters/air conditioners), portable lavs and de-icer units
Groom the interior of the aircraft including the servicing of lavatories
Transfer baggage, mail and cargo to other carriers/locations
Direct aircraft movement to/from proper parking locations
Provide commissary provisioning for all flights
Assist other customer service agents
Make flight reservations using airlines computer system
Issue airline tickets and boarding passes
Make various informational announcements (PA)
Assist distressed passengers
Calculate aircraft weight and balance shift
Coordinate operations utilizing two way radios
Coordinate and assist flight crew members to ensure a safe and reliable operation
Work overtime as necessary
Perform other duties as assigned
This list is not all inclusive and a CSA may be required to perform duties not identified in the above list
Specific Requirements:
At least 18 years of age
High school diploma or GED
Flexible and able to work a variety of days and shifts including night, weekends and holidays
Able to work outdoors in all types of weather including rain, snow, heat and cold
Able to work at heights up to 40’ when deicing aircraft
Ability to lift 35 lbs. on a repetitive basis and occasionally up to 70 lbs.
Ability to push/pull with 60 lbs. of force
Able to lift and reach above shoulder level
Is able to stand and walk continuously during work
Is able to perform simple math functions (addition, subtraction, multiplication, and division)
Is able to bend and twist frequently while handling baggage, cargo and mail
Vision correctable to 20/40 with normal peripheral vision
Hearing acuity sufficient to communicate with fellow associates and passengers and to respond appropriately
The ability to speak and understand the English language
Ability to work directly with customers
Required to wear company uniform
Valid driver’s license with good driving record
Regional Elite Airlines - 11 months ago
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