To deliver world-class healthcare for a community exceeding 600,000 people, WellStar is more than 11,000 strong to meet the health demands and needs of our communities. With five unique hospitals, over 1,000 beds, and a strong Physicians Group, WellStar has become a shining example of what’s possible when talented, passionate people dedicate themselves to making a difference in the industry and in the communities we serve.
Join the team named one of the Top 100 Companies by Working Mother Magazine!
WellStar’s Medical Group is growing, which means wonderful career opportunities for you! We have a need for someone to work as our Appointment Scheduler at our Pulmonary Medicine office in Marietta. The ideal candidate will need to be customer service driven, a team player and have worked in a physician’s office before. Overall responsibilities include:
********Hours for this position are 8:15a-5:00p*********
- Answering incoming calls; directing to appropriate personnel, taking messages when appropriate, handling issues they can address, and scheduling patient appointments as requested
- Greeting patients and guests in a warm, friendly manner on the telephone; identifying the practice and themselves
- Contacting patients for appointment reminders
- Verifying patient demographic and insurance information, when possible
- Pre-verifying insurance eligibility before the patient appointment, when possible
- Managing patient call wait times; being alert to ques in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long
- Providing outstanding customer service to internal and external customers
- Requires a high school degree or equivalent.
- Physician practice experience preferred. Prefer 1-2 years clerical experience.
- Computer skills needed.
- Customer relations and telephone skills required.
- Medical terminology and coding knowledge helpful.
Thank you for your interest in WellStar.
We are an equal opportunity employer.
WellStar Health System - 19 months ago
With WellStar in your corner, you won't need to wish upon a star for good health and wellness. The not-for-profit WellStar Health...