General Manager
InterMountain Management - San Antonio, TX

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Education and/or Experience:
  • Hotel Management, General Business or Marketing degree preferred.
  • Two to three years management experience preferred.
  • Or equivalent combination of education and experience.
Knowledge, Skills and Abilities:
  • Ability to deal with management, associates, guests, and general public in a courteous, tactful and patient manner.
  • Excellent verbal and written communication, telephone, and presentation skills.
  • Ability to work in a fast-pace, high energy and demanding work environment.
  • Good understanding of revenue generation and profit/loss implications.
  • Possess strong working knowledge of P&L statement.
  • Understand MARSHA Inventory and daily selling strategies.
  • Ability to work as a team player with all levels of hotel staff.
  • Excellent guest relation skills.
  • Strong interpersonal skills needed to cultivate customer relations and work with associates of various levels and backgrounds.
  • Dedicated, hard-working, self-motivated to work independently with little guidance.
  • Effective negotiation skills and strategic thinking.
  • Good computer skills.
  • Good management skills.
  • Practice safety standards at all times.
  • Skill in operation of listed tools and equipment.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.
  • Prompt and regular attendance
  • The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Associates are required to comply with hotel and/or department uniform and professional attitude and appearance standards.
  • Act as a team player with all levels of staff.
  • Lead by example.
  • Participate in all mandatory job training and meetings.
  • Participate in self-development to include participation in company sponsored seminars and training programs, independent on-site training activities and non-company activities (reading, participation in civic and professional associations, courses, or seminars).
  • Current and valid drivers license.
  • Over-night travel as necessary.
  • Adhere to requirements, policies, and procedures outlined in Employee Handbook and/or other property documents.
  • Immediately report any suspicious activities by guests or others.
Responsible for directing and overseeing all operational activities and departments in the hotel to maximize revenue and deliver a positive experience and exceptional customer service for the guests. Keep guest satisfaction as high as possible.

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
  • Maintains and improves property standards and service to ensure guest satisfaction and the right public image.
  • Ensure that the property and its inventories are always in the best of conditions.
  • Develop annual budget and capital expenditure plans.
  • Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
  • Comply with all corporate accounting procedures.
  • Prepare and submit on a timely basis operational results/reports to corporate office/owners.
  • Inspects property on a regular basis and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
  • Ensure property hiring and all employee practices comply with company and legal requirements and strive for a culturally diverse work place.
  • Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures.
  • Delegates various tasks to the AGM and/or department supervisors to ensure the smooth operation of the property.
  • Monitors performance, develops and guides associates in career paths.
  • Conducts Performance Evaluations for Department Heads.
  • Responsible for maintaining proper and confidential Human Resources files, i.e., personnel files, medical files, investigative files, etc.
  • Aggressively reduce accidents, and minimize worker's compensation and unemployment claims and resulting costs.
  • Assist in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
  • Accompany Sales Manager on sales calls.
  • Become involved in community and/or government affairs.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Willingness and ability to train new associates.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team's entire workload is completed daily.
  • Perform other duties as required.

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