Debit Card Charge-Back Investigator
First National Bank Alaska - Anchorage, AK

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Investigates, processes, and monitors charge-backs and error resolution cases for the ATM/POS Unit by performing the following essential duties and responsibilities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Reviews charge-back decisions made by other ATM/POS Unit employees and makes recommendations for further action in accordance with applicable rules and regulations.
  • Investigates, evaluates and makes reimbursement recommendations on ATM/POS error resolution cases.
  • Acts as a liaison between the regional and third party EFT networks and the card holders. Reviews, verifies and balances regional and third party EFT network settlement reports. Prepares settlement entries, investigates irregularities; creates adjustment and correction entries as needed.
  • Monitors risk management system reports, charge-back and error resolution processing times and fraudulent activities to minimize bank losses.
  • Trains and updates department staff on Mastercard rules, disputes and liabilities, based on analysis of current trend in merchant issues.
  • Provides customer service and assists other department personnel as needed.
  • Performs other work-related duties as assigned by supervisor.

  • Job Requirements
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

    Two years financial industry experience, including one year of debit card and/or chargeback experience required. Mastercard card lending experience preferred. Accounting or finance experience and/or course work preferred. Familiarity with banking regulations preferred.

    Ability to keyboard 45 wpm and operate a 10-key calculator required. Working knowledge of computers required. Basic knowledge of ATM/EFT network operations preferred.

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or employees of the organization.

    Ability to calculate figures and amounts such as discounts, interest rates, commissions, and percentages. Ability to apply concepts of basic algebra.

    Ability to define problems, collect data, establish facts and draw conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract variables.

    Must possess and maintain a valid State of Alaska driver’s license and provide a current copy of an Alaska Department of Motor Vehicles Report (MVR) evidencing a good driving record.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is frequently required to talk and hear. The employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; reach with hands and arms; stoop, kneel, crouch, or crawl.

    The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, the ability to adjust focus.

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    The noise level in the work environment is usually moderate.

    Some overtime required. Ability to handle highly confidential information, frequent deadlines, and time constraints required.

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    First National Bank Alaska - 2 years ago - save job
    About this company
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    First National Bank Alaska (the Bank) is a full-service commercial bank, whose principal activities include the receiving and lending of...