Change Manager
Zurich North America - New York, NY

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Zurich Insurance Group (Zurich) is a leading multi-line insurance provider with a global network of subsidiaries and offices in Europe, North America, Latin America, Asia-Pacific and the Middle East as well as other markets. It offers a wide range of general insurance and life insurance products and services for individuals, small businesses, mid-sized and large companies as well as multinational corporations. Zurich employs about 60,000 people serving customers in more than 170 countries. The Group, formerly known as Zurich Financial Services Group, is headquartered in Zurich, Switzerland, where it was founded in 1872. The holding company, Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt program which is traded over-the-counter on OTCQX. Further information about Zurich is available at

In North America, Zurich ( is a leading commercial property-casualty insurance provider serving the global corporate, large corporate, middle market, specialties and programs sectors. In addition, Zurich also offers life insurance products and services. 2012 marks Zurich's 100 year anniversary of insuring America and the success of its customers, shareholders and employees. Zurich first brought its knowledge and experience in workers' compensation insurance from Switzerland to America in 1912 to help its customers take intelligent risks and build the America known today. Further information about Zurich's 100 year anniversary of insuring America is available at In the U.S., risk engineering services are provided by Zurich Services Corporation. Life insurance offered in the United States is issued by Zurich American Life Insurance Company, an Illinois domestic life insurance company with offices in Schaumburg, Illinois and New York City.

The Change Manager for Specialty Products is a role in the Operational Transformation team (OT) that is part of ZNA Operations. The Change Manager reports to the OT Lead for Specialty Products. The OT team utilizes a highly adaptive model to:

* Drive implementation and adoption of our priority change programs
* Ensure we have a consistent, integrated, continuously improving approach to execution and managing change across initiatives
* Further development of project execution capabilities – with specific focus on capabilities around change.

The Change Manager will be responsible for:

*Contributing to and influencing the planning, execution, and measurement of Specialty Products strategic initiatives
*Identifying business improvement opportunities, developing solutions, managing the change impact of initiatives, and identifying the resources and disciplines needed to execute change
*Providing methodologies and tools to sponsors, team members and business partners to support initiatives and institutionalize a culture that embraces change
*Facilitating and/or participating in cross-functional projects that promote organizational effectiveness, efficiency, and profitability
*Creating timelines, agendas, goals and metrics for change initiatives
*Ensuring appropriate change management practices are effectively utilized throughout the lifecycle to improve execution and delivery of results

Job Qualifications

Bachelor’s Degree preferred
At least 5 years of experience of working within the insurance industry with a basic understanding of at least one functional insurance discipline
Good understanding of Underwriting processes and procedures
Knowledge of Specialty Products beneficial
Project Management and Change Management skills
Training and development skills preferred
Must be a team player and a creative thinker with good analytical and presentation skills
Be able to work in a fast-paced environment
Yellow belt certification preferred
Confidently able to work across varying levels of the organization with varying personality types
Ability to resolve complex issues

About this company
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Zurich Insurance Group (Zurich) is a leading multi-line insurance provider with a global network of subsidiaries and offices in Europe,...