CENTER SALES AND SERVICE ASSOC
RMG Consumer Customer Care - Boise, ID

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Center Sales and Service Associate
Regional Markets Group

Please take a moment to watch this video to learn more about this position:

https://www.centurylink.com/Pages/AboutUs/CompanyInformation/Careers/callCenterCareersVideo.jsp

Classification: Regular Full-Time, employees are scheduled to work at least forty (40) hours per calendar week for an indefinite period of time.

Class Starts: January 14th 2012

Wages/Training:
10.50/hr during training; 11.50/hr after successfully completing training; 12.50/hr after one year of employment!
  • Top sales performers are earning over $1000 month in commissions!
Unlimited earning potential, based on performance!

Training will be approximately 12 weeks, M-F, 10am-7pm.

MUST be able to attend entire 12 weeks of training without time off!
Location: Boise, ID
Typical Work Hours: Current hours of operation are 8am to 7pm. Mon-Fri. Hours are based on seniority with new hires typically working 10am to 7pm. Mon - Fri. Mandatory overtime may be required, based on call volumes during normal hours of operation.

Benefits:
No Weekends!

Fantastic Medical, Dental, and Vision, offered after 30 days of employment for you and your family!

Paid Vacation – 1 week of vacation after 6 months of employment

Company prepaid tuition program after 90 days of employment

401K Plan with company match

Discounts on CenturyLink Products and Services

Casual, yet professional work environment
Job Description: As a successful Center Sales and Service Associate you will be working in a call center promoting and selling CenturyLink products and services to residential customers. In this exciting and fast paced position you will be responsible for the following:

Provide excellent service on every call!

Receive inbound calls from CenturyLink residential customers.

Meet required sales objectives by selling CenturyLink products and services

Consult with customers to gather information and make recommendations for their communication and entertainment needs

Use various computer systems (20 or more)/screens simultaneously to process sales and service orders

Build and maintain strong customer rapport

Consult, multi-task, and problem solve with the customer

Take the next step to a great career with CenturyLink! Job Requirements

Basic Qualifications:
6 months experience in a sales or customer service environment

Ability to multi-task in a Microsoft Windows environment

Strong written and verbal communication skills

Must successfully complete pre-employment test assessment and interview

Preferred Qualifications:
Proven success in a commissioned sales environment

Minimum of 6 months experience in a sales environment

Call center and sales experience, particularly experience where measurable quotas and goals are achieved!

Background in internet applications, cellular, and/or satellite technology Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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