Support Specialist I
KeyBank - Cleveland, OH

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About Key

Cleveland-based KeyCorp is one of the nation's largest bank-based financial services companies, with assets of approximately $87 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company's businesses deliver their products and services through branches and offices; a network of 1,576 ATMs; telephone banking centers 800-KEY2YOU® (800-539-2968); and a website, Key.com®, that provides account access and financial products 24 hours a day.

About the Job

Resonmsible for reviewing and decsionsing of credit buruea disputes to ensure proper credit burueau reporting

Essential Job Functions

ESSENTIAL JOB FUNCTIONS ¿
Review and resolve credit bureau disputes based upon customer¿s information ¿
Decision if trade lines should be deleted or updated ¿
Understanding of different stages of collections including bankruptcy, litigation, and repossession ¿
Review and process quarterly credit bureau reject report ¿
Status and update accounts in Collections and Host systems ¿
Research credit balance on accounts ¿
Delete trade lines from credit bureaus ¿
Process offset requests from checking accounts to checking accounts ¿
Research and resolve payment errors ¿
Save documents to Key View ¿
Photocopy, scan and fax documents ¿
Comply with all Risk Operation¿s procedures ¿
Meet minimum individual and departmental goals and service level agreements

REQUIRED COMPETENCIES ¿
Excellent interpersonal and motivation skills ¿
Proven ability to handle change ¿
Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes ¿
Ability to comprehend and apply complex instructions

Required Qualifications

REQUIRED QUALIFICATIONS ¿
High school diploma or equivalent ¿
Computer proficient ¿
Proven ability to stay focused in a continuous process flow and keep pace within the work team ¿
Superior verbal and written communications skills

Careers at Key

KeyCorp is an Equal Opportunity Employer M/F/D/V

KeyBank - 18 months ago - save job - block
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About this company
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Financial services giant KeyCorp unlocks its customers' monetary potential. With a focus on retail operations, flagship subsidiary...