The Training Manager will partner with the property Human Resources Department and Corporate Training Team to ensure that Guest Service and Team Member Development needs of the organization are met. The primary function of this position will be the development, facilitation and delivery of a wide range of training programs to New Hires and current Team Members at all levels. This position is responsible for scheduling, tracking, and recording attendance, ordering supplies and materials, preparing materials and packets for all training.
Guest Service Requirement
Our philosophy at Cactus Petes is to proudly deliver a quality guest experience in a fun and friendly atmosphere, while working together to provide our team members with personal and professional growth opportunities. Because of this philosophy, it is critical that all team members understand the importance of excellent guest service. All of our positions, whether corporate, back of house, management, or front of house require a friendly persona and a willingness to interact and provide fun, professional and friendly guest service. Guests are not our only customers; fellow team members are our internal guests as well. By joining the Ameristar team, you are committing yourself to these values and acknowledging your dedication to providing excellent guest service for our guests and our internal team, at all times.
Duties and Responsibilities
Facilitates or teaches a wide array of classes.
Communicates with department Leaders and Corporate Training regarding leadership and line-level training needs. Develops programs and materials as needed.
Oversees the administration of the Learning Management System and on-line training.
Manages all training administrative responsibilities including but not limited to, tracking attendance of all classes, preparing training packets and materials, managing materials and supplies inventory, coordinating the scheduling and setup of the training room, etc.
Ameristar Casinos - 12 months ago
When you wish upon Ameristar, you can hit the jackpot on land or on boat. Ameristar Casinos owns six casino hotels and two casinos....