Guest Service Agent
Hilton - Minneapolis, MN

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Guest Service Agent (
      Job Number: FRO012CK )
      Work Locations : Hilton Minneapolis
      1001 Marquete Ave
      Minneapolis 55403

      A Guest Services Agent with Hilton Hotels and Resorts is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

      What will it be like to work for this Hilton Worldwide Brand?

      One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

      Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

      If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

      What will I be doing?

      As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This position will be working in the Front Office and in the Executive Level of the Hotel. Executive Level responsibilities require: food handing, set up of continental breakfast, restocking supplies, set up of evening a ppetizers , compiling reports and maintain cleanliness of lounge . Specifically, you would be responsible for performing the following tasks to the highest standards:
      • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

      • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

      • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

      • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

      • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

      • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

      • Receive, input, retrieve and relay messages to guests

      A Guest Services Agent with Hilton Hotels and Resorts is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

      What will it be like to work for this Hilton Worldwide Brand?

      One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

      Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

      If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

      What will I be doing?

      As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
      • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

      • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

      • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

      • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

      • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

      • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

      • Receive, input, retrieve and relay messages to guests

        REQUIRED: 1 year of customer service experience

      EOE/AA

      Job : Front Office
      Schedule : Full-time
      Brand : Hilton
      Shift : Day Job

      Hilton - 17 months ago - save job - block
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      About this company
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      Hilton Worldwide (formerly, Hilton Hotels Corporation) is a global hospitality company. It is owned by the Blackstone Group, a private...