Title: Telesales/Inside Sales Physician Representative I
Location: United States-Florida-Boca Raton
Job Number: 13005225
TMS Health, A Xerox Company, is the largest healthcare dedicated provider of inbound and outbound multi-channel communication services to the US Pharmaceutical industry.
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Profiling / Detailing/Selling - product marketing - Responsible for professionally handling all inbound and outbound calls. We represent pharmaceutical and medical device manufacturers by contacting targeted physicians, consumers and pharmacies to provide marketing support for the Client's products. Handle all calls according to client specifications including but not limited to using computer system, manual documentation and training resources. Provides customer service with courtesy, integrity and efficiency to meet client expectations. Responsible for maintaining established service levels while providing exceptional customer experience.
Primary Job Responsibilities:
. Utilize product knowledge and effective selling skills to influence targeted health care professionals (HCP), consumers or pharmacies.
. Maintain product knowledge, policies, and procedures.
. Understand and enter all information accurately into TMS system, ensuring data integrity.
. Escalate calls as needed based on information gathered from caller.
. Foster ongoing trust with HCP, consumer or pharmacy as relationship develops to facilitate the decision making process.
. Analyze territory information to optimize calls and maximize program.
. Maintain adherence to HIPAA compliance guidelines at all times.
. Maintain all training materials related to client, keeping current with updates provided by the training department.
. Adhere to schedule including lunch and breaks.
. Other duties as assigned.
. Excellent and persuasive verbal and written communication and listening skills.
. Ability to function effectively independently and in a team environment.
. High attention to detail for data entry accuracy.
. Strong computer and keyboard ability and basic knowledge in Microsoft Office Suite including Word, Excel, and Outlook.
. Excellent customer service skills, previous customer service experience preferred.
. Self-motivated and results driven with performance accountability.
. Exhibits professional behavior.
. Excellent rapport building skills.
. Ability to learn, retain, and articulate medical information and provide answers with scripted responses.
. Ability to determine a medical question/adverse event and transfer to the appropriate party.
. Ability to perform in high-pressure and fast-paced environment and handle multiple tasks simultaneously.
. High school diploma or GED equivalent with 1-2 years sales experience; or Associates Degree with sales aptitude required.
Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail email@example.com.
Virtual/work from home? No
Xerox Corporation - 2 years ago
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