Supervises the City's parking services, parking enforcement, and animal control enforcement operations. Provides support to applicable staff by educating and informing the general public regarding City parking and animal control codes, as well as handling dissatisfied or difficult customers. Works extensively with the general public, and requires considerable independent judgment and initiative following established guidelines and procedures.
Oversees and manages the City's parking services, parking enforcement, and animal control enforcement operations including directing enforcement staff with work area boundaries, training, and technical guidance. Reviews completed work for accuracy, clarity, and to ensure compliance with established policies and procedures. Mentors employees and facilitates improvements in performance and customer service. Provides professional development training. Researches workflow problems and creates recommendations to increase productivity and efficiency. Reviews and adjusts policy and procedure methods to ensure a high level of customer satisfaction. (25%)
Determines validity of parking or animal citations and authorizes court or collection actions. Receives and researches outside inquiries or complaints regarding citations or operational practices. Responds to affected parties to communicate actions, resolutions, or investigation outcomes, and educates the public on applicable codes, statutes, policies and procedures. Receives public submissions to the Mayor's Citizen Incident and Response Team (CIRT) program. Addresses and/or assigns issues to appropriate department staff for review and response generation. Monitors and tracks timeliness and appropriateness of responses using the CIRT database. (20%)
Manages the City's on-street parking towing program by performing on-site surveys of proposed booting operations to ensure City code is followed and booting companies provide adequate signs. Assists and coordinates with the City Clerk's office regarding booting and licensing requirements. (10%)
Coordinates with other municipal and state agencies to encourage parking turnover and space availability in the City's downtown, mixed use, and high-impact residential on-street parking areas. Creates strip maps and diagrams for implementing varied routes to affect the most coverage. Reviews and implements parking issue resolutions from various City departments as well as outside individuals or agencies. Reviews citizen applications for parking signs and permits. Provides technical assistance to develop, implement, and administer department or City-wide parking programs. Works with the established committees and other outside agencies to coordinate parking requirements for periodic City special events. (10%)
Oversees cash, credit and check receipting, accounting and reconciliation of parking and animal control citations. Coordinates with various departments to develop adequate cash handling procedures, and ensures those procedures are effectively communicated and strictly followed. Reviews and performs cash counts of cash drawers on a random basis. Monitors end-of-shift accounting and deposit responsibilities, and verifies the accuracy of daily cash counts and receipts. Maintains applicable parking and cashiering database systems ensuring scheduled tasks are completed, information provided is current and accurate, and mailings are sent as required. Researches and resolves electronic payment and database discrepancies. (10%)
Provides back-up support to parking services and the City's Clerk's front counter staff on more complex issues, database problems, or cash handling issues. (10%)
Supervisory responsibilities: Employees in this position are authorized to recommend and/or effect the full range of duties (with appropriate managerial review), including hiring, performance evaluations, transferring, promoting, assigning of significant duties, rewarding, disciplining and terminating employment; exercise independent judgment to direct others work and have the authority to take corrective action; and, utilize people skills to communicate, motivate and direct or oversee a person, group, department, or organization. (15%)
Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.
Requires education and/or experience to attain the following:
Four years of progressively responsible experience in code or parking enforcement, and customer service with cash handling responsibilities; and four years supervising related functions, and graduation from high school or GED, or an equivalent combination of education and/or experience.
Functional knowledge of supervisory principles and practices; basic accounting including cash handling, monetary reconciliations, cashiering programs, and cash drawer usage; city government operations.
Ability to manage a diverse group of people; effectively coach and mentor subordinates; operate a computer with demonstrated proficiency using contemporary and related database, word processing, and spreadsheet software applications at an appropriate level for efficient job performance; independently work in a high stress environment; read and understand complex laws and other written documents; autonomously assess varying situations, develop solutions, and make decisions with minimal direction; communicate with and effectively manage difficult people; remain calm and professional during verbal abuse or threats; accurately apply mathematical computations; verbally present or educate the public on applicable laws or codes; maintain strict confidentiality; display an attitude of cooperation and work harmoniously with all levels of City employees, the general public and other organizations; communicate effectively in the English language at a level necessary for efficient job performance; complete assignments in a timely fashion; understand and comply with all rules, policies and regulations; maintain prompt and regular attendance; and perform all essential and marginal functions as assigned by an authorized employee, supervisor and/or manager with or without a reasonable accommodation.
Preferred Knowledge, Experience, And Training
Bachelor's degree in Business or Public Administration, Political Science or related field, and six years of progressively responsible experience in code administration and enforcement, including experience supervising and training a multifaceted staff, or an equivalent combination of education and/or experience. Working knowledge of municipal codes, state statutes, and parking enforcement and animal control practices.
All applicants must be able to successfully pass City of Boise background check processes which include reference checks and criminal history checks.
The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is rarely lifting/carrying up to 10 lbs. Also the employee is rarely pushing/pulling up to 10 lbs. The noise level is Work includes sensory ability to talk and hear. Work in this position also includes close vision. Employees will sit.
The work environment will include inside conditions.