Academic Support (Academic Support Specialist)
University of Hawaii - Honolulu, HI

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Extension of closing date. General funds, to begin approximately 01/13, pending availability of funds and actual staffing requirements. May be for day, evening, or weekends.
Duties and Responsibilities

Under the direction of the Head Librarian, provides managerial and supervisory leadership and oversight of the daily public services operations of Leeward CC Library and Learning Commons.

These operations include, but are not limited to circulation; course reserves; patron registration, student ID services, basic information, and general reference.

Applies copyright laws and guidelines for course reserves. Notifies and works with instructors to resolve problems.

Provides oversight and assistance for patron registration and ID services. Troubleshoots printer and ID software

Provides instruction in the use of Learning Commons equipment and resources in all media for patrons as well as Learning Commons staff.

Primarily responsible for hiring, scheduling, training, and evaluating Student Workers; maintains and approves time sheets; projects and tracks budget for Student Workers.

Responsible for the maintenance and security of fines, fees, and lost book fiscal transactions; reports must be generated in a timely fashion to submit overdue accounts to the appropriate university office, tax setoff, or collection agency.

Responsible for supervising the requests for loaning of materials from our library to other requestors in and out-of-state, including distance learners; oversees requests for materials that must be borrowed from other lending libraries.

Provides first-in-line maintenance and troubleshooting of publicly-provided equipment and services including computers, copy machines, color copiers, debit card printers, and ADA equipment.

Initiates changes to departmental rules and policies as warranted.

Supports technological devices and systems provided to Learning Commons patrons.

Works closely with the college’s IT Group to support current and emerging technology for Learning Commons patrons, including circulating laptop computers and portable tablet devices as well as permanent desktop computers and photocopy machines.

Acts as contact to ITG for reporting and resolving technology issues within Learning Commons.

Supports colleagues in programming and sales of as well as conflict resolution with copy cards.

Provides training, supervision, and evaluation of student workers supporting Learning Commons computer technology.

Develops and maintains standards to assess effective use of all circulating computer technology.

In consultation with the Head Librarian, proposes and implements policies, procedures, work performance and evaluative standards and work flow relating to Circulation’s public services.

Provides day-to-day supervision, training, and assists with evaluation of Library Student Workers who staff the Circulation Services counter and performs other public services.

Acts as departmental expert/liaison with vendors and system-wide groups as well as campus suppliers of the library’s publicly-provided equipment, supplies and services.

Serves as Change Fund custodian, overseeing daily morning cash audits and the deposits of monies generated from fines and replacement fees to Cashier’s Office; reconciles cash and prepares deposit slip; incumbent in position needs to be bonded.

Supervises the collection of payments that may be fines/fees for other campuses; submits monthly reports to the library fiscal officer at the UH-Mânoa campus in order for funds to be journal-vouchered to the appropriate campus; (cont.)

(cont.) monitors fiscal reports to ensure that Leeward is properly credited; investigates and resolves discrepancies.

Directly provides and oversees the activities of the Circulation Services counter, including scheduling coverage and provision of basic general reference inquiries.

Interacts and communicates effectively and respectfully with all constituencies on campus and with other UH system libraries; uses student information systems such as Banner to place holds on student accounts.

Resolves problems that may arise with the authority to adjust fines or waive certain portions of fees, using independent judgment in decision making.

Supervises the maintenance of books and other library materials; oversees stacks management; works with technical services librarian to resolve problems with library materials.

Via guidance of the Instructional Services Librarian, supports the instruction efforts of the library via scheduling, lesson preparation, and assessment of Information Literacy data.

Composes and updates instructional materials, such as slideshows, subject guides, and online content demonstrations.

Prepares library instruction area for sessions by connecting, testing, and troubleshooting equipment.

Via guidance of the Public Services Librarian, assists in the evaluation of patron services at the library’s Reference Desk .

Provides Reference Desk assistance including but not limited to: patron interviews, information evaluation, and general research.

Collects data to measure Reference Desk activity levels and user patterns.

Composes and updates documentation, reports, and other forms of library literature pertinent to Reference Desk staff and patrons.

Works during evenings and/or weekends, as required.

Other duties as assigned

Minimum Qualifications

Possession of a baccalaureate degree in business, humanities, or social sciences fields and 1 year(s) of progressively responsible professional experience with responsibilities for library experience; or equivalent education/training or experience.

Functional knowledge of principles, practices and techniques in library circulation policies demonstrated by knowledge, understanding and ability to apply concepts, terminology.

Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with libraries.

Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the customer service operations.

Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.

Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.

Demonstrated ability to operate a personal computer and apply word processing software.

Able to work evenings and/or weekends, as required.

Any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.

Desirable Qualifications

Any library automated system such as Voyager that includes various modules such as circulation, course reserves, public access catalog, report and notices generation, matrices, software upgrades, and patron loads

Knowledge of a student information system such as Banner.

Possess a high degree of initiative, sound judgment, and resourcefulness.

Supervisory experience.

Demonstrated work experience in a college library setting.

Coursework towards a graduate degree in library/information science.

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The University of Hawaii at Manoa serves approximately 20,000 students pursuing 225 different degrees. Coming from every Hawaiian island,...