Technical Support Analyst - Endpoint Security
Symantec - Springfield, OR

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Answering telephone calls and providing software support to

corporate users of our Enterprise Security products.

Agents will be expected to collect information related to

product enhancement requests and document software and

hardware problems from corporate users.

Expected to manage multiple issues and prioritize customer

needs.

Work on various projects such as writing technical notes,

product documentation, training of other employees, and

conducting research on customer problems.

Qualifications

Excellent customer service skills and a team focus.

Fundamental knowledge of LAN, WAN, internetworking

technologies, TCP/IP, SMTP, and DNS.

Understanding of Windows environments is necessary.

Experience with UNIX/Linux and Solaris environments is

desired.

Strong troubleshooting, follow through, interpersonal, verbal

and written skills.

Two year Technical Degree or equivalent experience.

One year of technical support experience is preferred.

Symantec - 21 months ago - save job - block
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Symantec's future seems to be secure. The company provides security, storage, and systems management software for businesses and...