The Business Analyst, Gaming Applications works with client end users on IT related aspects in support of Casino Operations using the Aristocrat Oasis and/or Bally’s Advanced Casino System Corp (ACSC) application software; provides application support and troubleshooting; facilitates project meetings to determine end user requirements, project status, project issues, test planning, testing issues, training, and/or deployment needs; writes functional specification documents, test plans, training plans and deployment plans in support of development projects; actively supports all system implementations and upgrades; and performs related tasks within area of assignment.
(These function are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
Assumes responsibility for actively building and retaining customer relations; acts as a mentor to other employees and coworkers in order to provide superior customer service; analyzes business requirements and defines information systems solutions to address complex business needs (requiring innovative and creative solutions and frequently involve multiple platforms, software, hardware, technologies and tools.
Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements.
Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results.
Analyzes business and user needs, documentation of requirements, and translation into proper system requirement specifications.
Performs analysis of the iSeries and ACSC software needs and contributes to design, structure and maintenance of the systems and architecture.
Coordinates installation of hardware and software by others; provides support to users in system and software administration and usage; monitors and maintains system stability and communicates and coordinates maintenance schedule, backups, and downtime to users.
Coordinates third-party maintenance for system and hardware, software, and related systems.
Prepares and maintains documentation of system configurations; creates and presents various types presentations.
Defines information systems solutions to address business needs; projects are large in scope, typically cross-functional and technically difficult to solve, often involving combinations of platforms and technology.
Provides consultation to business unit and IT management and staff on all phases of the project development cycle.
Collaborates with and acts as a resource to business partners and development team in all phases of the development and implementation process.
Acts as a team leader for projects with moderate budgets or of a short to intermediate duration; may instruct, direct, and check the work of Application Specialist.
Attends and participates in professional group meetings; maintains awareness of new trends and innovations in the field of communication, project management and information systems.
Performs related duties and responsibilities as required.
PREFERRED KNOWLEDGE, SKILL AND ABILITY:
Operational characteristics, services and activities of systems analysis and the business implications of the application of technology to the current and future business environment; principles and practices of the ACSC software applications; experience in general iSeries functionality, operations and security; understanding major business processes within the gaming industry; planning, budgeting and common business processes; pertinent federal, state, and local laws, codes, and regulations.
Accurately evaluate and prioritize user requests and needs; analyze problems, identify solutions; project consequences of proposed actions and implement recommendations in support of goals; research, analyze and evaluate new service delivery methods, procedures and techniques; effectively gain ownership for program-wide issues by the appropriate management group and drive a resolution; use equipment associated with position; select and recommend vendors; design training manuals; communicate clearly and concisely, both orally and in writing; and establish and maintain effective working relationships with those contacted in the course of work; prepare clear and concise reports and presentations; interpret and apply federal, state and local policies, laws and regulations.