Front Line Customer Support Engineer - (Oceanport, NJ)
CompuGain - Oceanport, NJ

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Our client in Oceanport, NJ is looking for (3) Front Line Customer Support Engineers for a six month contract to hire opportunity.

This is an excellent opportunity for a recent college graduate to be part of the technical customer support team to provide phone support to a growing customer base. The ideal candidate will bring a hard work ethic, customer interaction, good communication skills and a desire to learn to this fast paced and rapidly growing organization.
Position Responsibilities include:
  • Be the first point of contact for customer calls and emails
  • Confirm the client is under contract, incident details and contact information
  • Review ticket history for immediate resolutions to incident
  • Dispatch and coordinate incidents to correct focus group
Position Requirements include:
  • 1-2 years of customer support experience
  • Knowledge of Microsoft Operating Systems
  • Understanding of network topologies
  • Ability to read and understand network design documents
  • Ability to multi-task and exceptional time management skills
  • Associates or Bachelors degree in Computer Science or technical field preferred

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