Job Family Responsibilities:|
Acts as lead referral specialist for the most complex support needs concerning products and/or services. Manages the most complex orders from quotation to final payment, and solves highly-complex problems regarding product issues including warranty and field service. Tracks and responds to the most complex complaints and disputes. Acts as lead referral specialist for technical support and/or problem resolution. Identifies and initiates opportunities to grow the business. Assists customers in developing specifications. Generates revenue by selling products/services and solutions to assigned customers via outbound/inbound phone calls. Responsible for assigned sales quota and customer satisfaction goals. May lead inside sales functions.
Performs the most complex and technically demanding work within area of specialization. Applies documented rules, past practices, or instruction on an independent level and recommends changes. Preempts potential problems and provides effective solutions in reaction to application of concepts, techniques, knowledge, or processes.
Typically, HS diploma or equivalent required. 1-2 years of vocation/technical training or an Associates degree may be required. Specialized skill training/certification may be required.
Knowledge and Experience:
Demonstrates leading-edge or extensive knowledge in a specialty area and of tasks and responsibilities. Typically, 8+ years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.
Direction of Others:
May provide expert advice, training, and technical assistance to support staff and train lower level employees.
Key Working Relationships:
Represents the organization as a prime internal contact and possibly a key external contact.
Black Enterprise - 3 years ago
Siemens AG (Siemens) is engaged in electronics and electrical engineering. During the fiscal year ended September 30, 2008 (fiscal 2008),...