Help Desk Administrator (STX)

This job posting is no longer available on INNOVATIVE WIRELESS. Find similar jobs:Help Desk Administrator jobs - INNOVATIVE WIRELESS jobs


The Help Desk Administrator will provide general support to end-users and the internal IT Team in a variety of technology-related tasks and operational activities, as well as any assigned administrative duties. Support and training may include a variety of PC hardware and software, network service activities, mid-range systems administration and services, help desk services/support, and other general IT administration functions - with a key focus on customer service and communication. Responsibilities include but are not limited to the following:

Create and solve HelpDesk tickets in response to user inquiries regarding computer software and / or hardware operations
Design, configure, and test computer hardware, networking components and operating system software
Install and support local area network (LAN) components
Manage technician assignments for all incoming IT Helpdesk ticket requests
Perform scheduled maintenance operations during off hours
Provide technical support for ADP payroll services, CommSoft billing system, & MS Active Directory
Configure, monitor, and maintain virus protection software
Prepare recommendations for improvements or upgrades and conduct evaluations of software or hardware as required
Develop training materials and procedures, or train users in the proper use of hardware or software
Serve as the Innovative desktop and network liaison for outside vendor support
Answer after-hours night or weekend support calls as part of a rotating schedule
Perform other duties as assigned

Required Qualifications and skills

Associate degree in Computer Science, Computer Information Systems, or related field; may be substituted by equivalent professional experience, or technical certifications
2+ years professional experience in a technical support role
1+ years professional experience working with a Helpdesk ticketing system (ManageEngine ServiceDesk Plus preferred)
Working knowledge of Microsoft Windows XP and 7 operating systems
Working knowledge of Microsoft Office 2007 and 2010
2+ years professional experience with Microsoft Active Directory & AD Integrated DNS
1+ years professional Windows Server 2008, 2008 R2, 2012 experience
1+ years professional experience with Microsoft Exchange 2007 and / or 2010
2+ years professional experience evaluating, installing, configuring, maintaining/supporting, and retiring desktops and laptops
1+ years professional experience with Microsoft SharePoint [2010 a plus]
1+ years professional experience with networking routers/switches LAN/WAN administration
Ability to provide remote office/branch support
Superior problem solving skills, always thinking of solutions that may exist ‘outside the box’
Ability to thrive in a fast-past environment with rapidly shifting priorities
Persuasive, encouraging, positive, and motivating “can do” attitude
Highly self-motivated and directed, with a keen attention to detail and ability to think logically
Excellent written and verbal communication skills, with the ability to communicate across cultures and present ideas in a clear, concise and user-friendly language
Ability to work closely with and build strong working relationships with all members of the Information Technology team and user community, as well as with all levels of management
Ability to manage multiple/changing priorities in a demanding business environment, while making sound decisions in any emergency situation
Strong customer service orientation, with a proven ability to work in a team-oriented, collaborative environment