Technical Service Representative
TSA Staffing - La Mirada, CA

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  • The qualified candidate will have the ability to perform the following: -Handle trouble shooting, complaints and repair requests for equipment and products.-Keeps meticulous records/tech support logs-Follow established company procedures.-Ability to solve problems over the phone, when that is not possible following up arrangements to repair and send out loaners (as necessary).-Maintains good relationships with customers and surrounding peers in such departments such as RMA repair, shipping, accounting, customer service, and sales.-Assist customer service and sales reps with technical questions-Generate Return Material Authorizations (RMA's) and track RMA's through the process until complete.-Ensure complete accurate records of customer info, customer needs/ disputes, serial numbers, lot numbers, repair requirements, repair estimates are made and maintained and close out RMA's-Arrange and track loaner equipment -Coordinate with Accounting department on billing, loaners, and demo units.-Work with RMA Repair technician to keep track of loaner inventory.-Oversee warranty and upgrade agreements-Assist QA & Tech support supervisor to generate Tech Support and RMA trend reports periodically for managers report-Other Duties assigned by the QA & Tech Support Supervisor and QA/RA Manager. To perform this job successfully the qualified candidate must be able to perform each essential duty satisfactorily.
One year certificate from college or technical school or a minimum of one year of related experience/training.Experience in a medical device manufacturing a plus!! Hands-on knowledge of electro-mechanical device repair a plus!!Must have knowledge of ACT, MS Access, Word,Excel, Outlook.All applicants must apply in person : 16840 Valley View AveLa Mirada, CA 90638****(actual job site will be in Signal Hill)****Application hours: Monday- Friday 8am-11 and 1pm-3pmPlease bring your resume and two forms of identification

About this company
TSA Staffing Services provides customized staffing solutions to fit your company's unique staffing needs. Our staffing specialists are...