Lead Client Service Representative
The McGraw-Hill Companies - New York, NY

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This role serves as a product lead and 1st level escalation to other members of the Product Support staff as well as direct contact with clients In responding to client issues the Lead Product Consultant is responsible for providing product data and technical support for clients vendors distributors and internal Standard Poor39s staff Responsibilities Responsible for issue resolution for clients distributors and internal staff Resolution often requires extensive research as well as product related hardware and software troubleshooting capabilities to resolve complex data and product technical issues This position also serves as an escalation point for others in the Product Support team in both a reactive and proactive role Serves as a Product Lead within Product Support working closely with product management to be knowledgeable about their respective product and sharing that information with the Product Support staff via training and continuous updating of the Knowledge Base As a senior member of the Product Support team this role is responsible for working directly with the highest levels of Product Management Data Operations and Marketing to ensure client issues are understood and addressed as they relate to products data collection procedures and marketing policies Provides assistance and works closely with Product Management in evaluating and testing new software and beta versions of SP products Qualifications Required An undergraduate degree is required preferably in a finance related field as the incumbent must have solid knowledge of finance and accounting principles to resolve client questions along with a minimum of 23 years experience with Client Services This position requires strong communication marketing and customer service skills to effectively resolve client concerns and promote SP product usage Problemsolving timemanagement and organizational abilities are also required to efficiently resolve client concerns Expert knowledge is needed in the areas of SP data finance and accounting principles marketing and research policies and procedures product production cycles Expert technical knowledge of PC hardware and software including standard operating systems basic network usability offtheshelf spreadsheet software is necessary in the installation and support of products Ongoing education is necessary to stay abreast of current technology The incumbent must have strong leadership skills and take the initiative for their product knowledge Benefits Regular fulltime employees of The McGrawHill Companies routinely receive the following benefits Medical Dental Vision insurance Flexible spending accounts with company contribution 401K with company matching longterm and annual incentives stock purchase program Many worklife benefits such as lowcost emergency child and eldercare parental leave for birth or adoption flexible work arrangements volunteer opportunities employee assistance programs tuition reimbursement employee discounts and much more About the Company The McGrawHill Companies (NYSE MHP) is a Fortune500 corporation with over 20000 global employees and over 10000 US employees Around the world McGrawHill provides people with the information and insights they need to adapt and grow in changing times Our business spans the fields of financial services education and business information with leading brand names such as Standard Poor39s McGrawHill Education Platts and JD Power Associates By working together with our customers and partners these brands are laying the foundation for a smarter better world The McGrawHill Companies is an equal opportunity employer Only electronic job submissions will be considered for employment For special accommodation due to disability please email webmaster at mcgrawhillcom and your request will be forwarded to the appropriate individual Corporate Brand The McGrawHill Companies Industry Customer Service Department MHF Sales
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McGraw Hill Financial is a high-growth, high-margin benchmarks, content and analytics company serving the capital and commodity markets....