Move In Coordinator - Public Relations/Sales Coordinator
Benchmark Senior Living 52 reviews - Warwick, RI

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The Move-In Coordinator will report directly to the Executive Director


The Move-In Coordinator is responsible for supporting and assisting the Sales & Marketing team in achieving the community’s occupancy and revenue goals. Responsibilities include but not limited to assisting the Sales & Marketing team in managing the community’s sales & marketing database, maintaining appropriate sales collateral, coordinating and obtaining all required move-in paperwork and preparing the resident’s Administrative file. The Move-In Coordinator will conduct the resident’s orientation to their new home and ensure each resident’s move-in to their new home at Benchmark Senior Living is smooth and successful.


Sales & Marketing
▪ Assists the Sales & Marketing team in maintaining a thorough working proficiency in YARDI
▪ Supports the Sales & Marketing team by effectively maintaining all prospect records current in YARDI
▪ Supports and assists the Executive Director and Director of Community Relations in building a trusting and positive relationship with prospects by understanding the Benchmark product and how Benchmark Senior Living can meet customer’s needs
▪ Assists the Executive Director and Director of Community Relations by ensuring model suite(s) / apartment(s) are well maintained and presentable
▪ Supports and assists the Executive Director, Director of Community Relations in setting, tracking and accomplishing sales goals in a timely manner
▪ Demonstrates effective telephone skills producing qualified leads and appointments

Resident Records & Administrative
▪ Prepares the resident’s Administrative File according to Benchmark and state specific regulatory requirements

Resident Move-In Process
▪ Manages the move-in process as outlined
▪ Meets with the resident and/or family on the day of Community Fee is placed and reviews the Move-In Packet ensuring all information is explained for understanding
▪ Coordinates the Resident Assessment with the Resident Care Director
▪ Ensures the completion of the Resident Profile
▪ Schedules the Resident Agreement Signing

▪ On the Move-In day, the Move-In Coordinator:
o Collects any remaining paperwork
o Reviews the Welcome Packet with the resident and family member(s)
o Orientates the resident and family to the community
o Presents the room to the resident and family explains the telephone, and emergency procedures systems and other services such as hair care/salon, transportation, activities, etc.
o Arranges lunch or dinner for the resident and family members on the Move-In day

Suite/Apartment Readiness
▪ Ensures the suite/apartment is ready for move-in
▪ Communicates with the Plant Operations Director any necessary suite/apartment readiness needs

▪ Maintains an open & ongoing dialogue with the resident and/ or family from the time Community Fee is placed through Move-In to ensure a smooth transition for the resident and to identify resident/ family needs
▪ Initiates communication with resident’s physician and/ or family to ensure completion and delivery of the Physician’s Statement and any state-specific forms
▪ Facilitates the Resident Assessment with the Resident Care Director
▪ Assists the resident and family members in making the emotional connection to the new community through awareness, integration and socialization techniques and engaging activities
▪ Reviews, reads, notates and initials Daily Log to document and learn about pertinent information
▪ Maintains and protects the confidentiality of resident information at all times

Job Requirements


Education: Associate and/or Bachelor’s degree preferred

Previous Experience: One (1) year experience in an administrative support role. Previous customer service/sales experience and demonstration of customer service skill set

Skills and Abilities
▪ Ability to handle multiple priorities
▪ Possess excellent phone communication skills, written and verbal skills for effective communication and the ability to facilitate small group presentations
▪ Competent in organizational, time management skills
▪ Demonstrates good judgment, problem solving and decision making skills
▪ Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and YARDI with the ability to learn new applications

▪ Building Customer Loyalty
▪ Building Trust
▪ Communication
▪ Contributing to Team Success
▪ Managing Work (includes Time Management)
▪ Planning and Organizing
▪ Quality Orientation
▪ Stress Tolerance
▪ Technical / Professional Knowledge

About this company
52 reviews