Make San Jose State University Your University of Choice
Job Title: Manager, Administrative Applications
Job ID: 22356
Full/Part time: Full-time
Department: Administrative Applications
About the Position
Reporting to the Senior Director, Administrative Systems, this position manages the day-to-day operations of our Application Support Specialists who provide training, helpdesk support, documentation, and levels 1 and 2 support on enterprise-wide systems on campus including PeopleSoft Finance 9.0, PeopleSoft Campus Solutions 9.0, data warehouses, and additional locally developed and hosted systems.
Services provided include troubleshooting application issues, documentation development, training development and delivery, and testing of updates and patches to enterprise systems.
Education and Experience
A bachelor's degree is required. Two years of full-time experience managing or leading a help desk is also required. Experience must include managing a highly-skilled, independent staff, and performing and/or managing the following user support functions: documentation, training, application troubleshooting.
Experience managing employees in a collective bargaining environment and experience working with PeopleSoft HCM and/or Finance is preferred.
Knowledge, Skills & Abilities
Knowledge of Enterprise Resource Planning systems (preferred knowledge in PeopleSoft HCM and/or Finance)
Knowledge of other administrative systems like content management, identity management, portal, etc.
Knowledge of help desk environments and user support
Knowledge of adult learning methods
Knowledge of documentation practices and procedures
Ability to manage a diverse group of self-motivated professionals
Ability to coach and mentor staff as well as manage performance
Ability to manage multiple priorities at one time
Demonstrated ability to communicate information and ideas clearly and accurately, both orally and in writing
Excellent problem-solving skills
Organizational skills, ability to coordinate with others on shared projects to achieve established objectives and to work independently
Ability to apply consultative skills to assess user needs and provide appropriate support
Ability to effectively participate in and assume leadership for tasks on large projects Posting Date
First Screening Date
06/01/2012. This position is open until filled; however, applications received after the first screening date will be considered at the discretion of the university.
Required Application Materials
SJSU Online Employment Application: To apply, please visit our website at: http://my.sjsu.edu/jobs/
The Work Experience section is required for an application to be complete.
Note to the Applicant
Evidence of degree(s) or certification(s) may be required at time of hire. Every applicant who reaches the final level of interviews will be required to submit their fingerprints to the Livescan Prints Service through the University's Police Department. SJSU will pay all costs associated with this procedure.
Equal Employment Statement
SJSU is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender status, marital status, pregnancy, age, disability, or covered veteran's status consistent with applicable federal and state laws. Reasonable accommodations will be provided for applicants with disabilities who self disclose.
University Shared Values
Learning: Valuing education and promoting life-long learning.
Student and Employee Success: Placing our highest priority on academic success and personal growth.
Excellence: Setting the highest standards in all we do.
Integrity: Being honest, fair and accountable for our actions.
Diversity: Respecting diversity and recognizing the strength this factor brings to our community.
Community: Valuing collaborative relationships.
One Washington Square San Jose, CA 95192-0046
Phone: 408-924-2250 Fax: 408-924-1784 Email: firstname.lastname@example.org