Pharmacy Technician\Customer Service
Cigna - Sioux Falls, SD

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People want to be treated like individuals. At Cigna, we get that. That’s why we embrace and encourage peoples’ uniqueness, helping to give them the strength and confidence to show the world who they really are. The coverage, expertise and services we provide are at the very core of how we help people achieve their full potential – and ultimately, improve their health, well-being and sense of security.

But before we can accomplish any of that, we have to have the right people in place. People like you.

Skills, experience, talent and creativity like yours enables us to develop the meaningful, innovative solutions our customers value and expect. That’s why we’re committed to recruiting, motivating and nurturing the best and the brightest, whether you have industry experience or not. We’re growing a workforce as unique and diverse as the millions of customers we proudly serve around the world – one individual at a time.

Job Summary

Provider Services Technicians perform technical work to assist licensed pharmacists in a mail order pharmacy facility. Technicians collect pertinent patient and pharmaceutical information from doctors to complete orders. This information is entered into a computer system and includes items such as: prescription name and strength, prescription directions, refills and the quantity to be dispensed. The technicians will also be responsible for calculating expiration dates, days supply, refills and quantities for accurate dispensing. These prescription requests can be received by mail, telephone or fax. This position also includes communicating with physicians, patients and internal staff to resolve processing issues.


A Provider Services Technician must have good oral and written communication skills as well as the ability to analyze, problem solve, multi-task and have good decision making skills. They must be able to organize and carry our work assignments in an environment where interruptions could occur. They also need to display a high level of initiative and be able to maintain confidentiality. Strong computer and typing skills required in addition to professional phone skills. Certified Pharmacy Technician


A Provider Services Technician must be dedicated to meeting the expectations and requirements of internal and external customers and always act with the customer in mind (Customer Focus). They must also be counted on to exceed goals successfully and steadfastly push themselves and others for results (Drive for Results). In addition, they need to be a disciplined problem solver and use rigorous logic and methods to solve difficult problems with effective solutions (Problem Solving).

CIGNA offers a competitive compensation and comprehensive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, as well as opportunities for career growth and development.

We encourage you to complete all questions on the candidate profile if you wish to be considered for this opportunity.

CIGNA is an Equal Opportunity Employer

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Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security....