Ensure outpatient clinic success through active participation in Outpatient processes and effective communication with internal and external stakeholders.
Provide effective leadership to Outpatient team members through facilitation of team communication, creating an environment where each individual understands the shared vision, promotion of a setting where each team member can be personally successful and contribute to the teams success, and providing the team with the training and coaching needed to excel.
Maintain holistic view of Marillac, participate in Management Team decisions, lead by mutual influence, and share strengths and weaknesses of internal capacity with Management and Director Teams.
Ensure the development and implementation of outcome measures and quality of care tracking systems. Collects data and provides reports as needed, particularly for compliance with grants. Performs clinical audits of charts to ensure compliance with applicable regulations and accreditation standards.
Ensure all eligible providers are on appropriate insurance panels, and billing and receipt for payment is within a fiscally responsible timeframe. Oversees utilization review and authorization process.
Provide leadership to Outpatient Clinic Team, facilitate training of staff, provide effective communication within the Outpatient team, provide ongoing coaching, and work with supervisor and human resources with disciplinary issues.
Manage calls from other health care institutions or providers and resolves immediate issue and provides timely responses to requests. Implements interventions to address and resolve customer concerns. Involves leadership at appropriate level to facilitate change.
Ensure availability of appropriate levels of service coverage throughout all outpatient programs. Ensure that treatment services are provided as requested and with funding source guidelines. Provide direct clinical services throughout the facility when needed and available.
Communication and Relationships
Actively communicate with, and develop favorable working relationships within all areas of Marillac. Facilitate improved communication within organization. Meet regularly with clinical and medical and other staff members to foster an integrated treatment team.
Provide timely, thorough and effective communication with Outpatient staff, and others regarding processes and issues that may arise.
Effectively communicate and act as liaison with third party payment sources, other behavioral health entities and stakeholders.
Actively participate in Management Team and other designated committee meetings. Maintain appropriate contact with other Managers and Directors to make them aware of any unusual situation and assist with any clinical issue.
Stewardship, Leadership and Workplace Culture
Advance leadership-driven organization cultural change process, and demonstrate through actions and personal behaviors a commitment to the well being and success of Marillac, including our employees, volunteers, vendors, partners, and especially those for whom we serve and care.
Demonstrate leadership and support to the Sanctuary Steering Team efforts to integrate Sanctuary through all aspects of the agency. Provide support in priority areas such as client interaction, peer interaction, employee hiring process, and job performance and evaluation.
Uphold and ensure all work performance and personal conduct is compliant with the policies, procedures as well as mission and values of the organization at all times.
Primary Tasks & Duties
Provide support, coaching and training to Outpatient Clinic staff.
Schedule Outpatient staff according to scheduling procedures and communicate schedule with Outpatient staff, supervisors and Managers.
Develop and maintain adequate Outpatient PRN pool and communicate with Supervisors.
Ascertain future need for Outpatient staff based on forecasts, strategies and Budgets.
Provide technical assistance to other staff related to EHR and related software.
Recruit and screen applicants for Outpatient positions and communicate with interview team.
Document and track efforts toward professional growth activities for self (seminars, in service training) and others (contributing to the learning of staff).
Provide ongoing development, review and revision of the policies, goals and objectives of HR programs.
Counsel staff as appropriate and notifies Supervisors and Human Resources of any recommended disciplinary action
10. Audit charts for compliance with documentation standards set out in policy as well as other regulatory agencies.
Competencies Demonstrated understanding and utilization of Trauma Informed Care and Sanctuary.
Demonstrated proficiency with Electronic Health Record (ProFiler and other modules),
Demonstrate a high degree of professionalism and effective interpersonal skills at all times with internal and external customers.
Display awareness of and adheres to the need for confidentiality of all information regarding clients and their families, volunteers, donors, board members and co-workers.
Ability to communicate in a highly professional manner in both written and personal communications.
Understands health and safety procedures as evidenced by participation in drills, and use of Universal Precautions.
Demonstrate ability to handle multiple tasks and work with flexible, changing priorities.
Demonstrate understanding and competence in Outpatient Clinic policies and best practices.
Make sound decisions and utilize good judgment.
10. Expertise and knowledge in relevant areas of professional study and subject matter.
11. Able to function in a Team environment through risk taking, cognitive diversity, open communication, participation, and interaction.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential function.
EDUCATION and/or EXPERIENCE: Masters degree (M.S. or M.A.) or equivalent; and two (2) to ten (10) years of experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS: Must maintain current certification in Safety Crisis Management (SCM), and life saving procedures such as CPR and First Aid.
OTHER SKILLS and ABILITIES: Ability to relate well with children and adolescents, and to communicate effectively with involved person.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to twenty five (25) pounds. Specific vision abilities required by this job include close vision, distance vision; color vision, peripheral vision, depth perception, and the ability adjust focus. The employee may occasionally be required to participate in physical interventions with individuals weighing as much as 185 pounds, as an individual or in a team effort to protect the student/staff/peers/visitors from harm by escorting, moving, or holding students; using techniques taught at this facility.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently works in outside weather conditions. The noise level in the work environment is usually moderate.
To apply please forward letter of interest and resume to firstname.lastname@example.org or fax 913-951-4321. No phone calls.
EOE/Must be at least 21/Drug Screen/Smoke Free Campus