Supervisor (8108)
Grand Sierra Resort and Casino - Reno, NV

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Summary Job Purpose:

Monitor and maintain the integrity of all Casino table games. Efficiently manage and supervise Casino personnel in a positive and motivating manner. Establish good customer relations and methods of attracting new customers. Approve and issue Casino credit and table limit requests for customers. Act independently; resolve customer/employee issues exercising good judgement based upon a sound thought process. Maintain communication with Vice President of Casino Operations, or above. Mentally perform mathematical operations quickly and accurately to approve payoffs, verify shift/player/table win/loss. Perform multiple tasks as necessary. Complete correspondence, employee discipline, employee evaluations, department memos and communicate with superiors, guests and other employees. Revise procedures as it becomes necessary.


Any combination of education, training, or experience listed that provides the required knowledge, skills, and abilities. Previous dealing/training experience. Previous supervisory/training experience. Previous management/training experience. Strong mathematical skills. Strong written and verbal skills. Strong customer service skills. Strong game protection skills. Computer skills inclusive of excel, word, CMS. Knowledge of bets and terminology. Knowledge of statistics and probabilities.

Licenses / Certificates:

Ability to obtain/renew all government required licenses or certification. (Nevada Gaming Control Board Gaming work Permit)

Essential Job Functions:

Administer and direct all casino games, and supervise employees as well as hiring and terminating employment of said employees. Schedule staff to afford proper coverage levels.

Make contact with the Purchasing department, Property Operations and outside vendors for consulting and creating purchase/ work orders. Make contact with Nevada Gaming Control Board as necessary.

Read, write, speak and understand the English language in order to complete reports, correspondence, review customer credit, complete internal/external transactions, and communicate with guests and fellow employees.

Use a computer to perform player- rating process, review credit/marker requests and to request a fill/credit, or to review remarks screen.

Requires mental effort to determine winning/losing wagers, calculate bet payoffs, approve Casino credit, resolve disputes and employee/customer issues. Complete daily/monthly reports and card inventories.

Must read game layout; wagers, winning/losing wagers, etc., and read computer monitor and reports for extended periods of time.

Due to the cyclical nature of the hospitality industry, employees may have to work extended hours, and during periods of high customer volume.

Contact Surveillance and/or Vice President of Casino Operations if questionable transactions have occurred and/or at appropriate win/loss levels.

Monitor and maintain the integrity of all games in assigned section, both at the dealer and customer levels.

Exercise good judgement and control in decision making.

Interact with co-workers and customers in a professional and polite manner.

Adhere to all game controls and procedures (as outlined in the dealer and supervisor department manual) and ensure subordinates comply with same.

Enforce and ensure the accuracy of all regulation 6-A requirements, and all State and Corporate gaming regulations.

Mentally perform mathematical operations quickly and accurately to approve payoffs and verify table win/loss.

Comply with all State gaming rules and regulations.

Complete job tasks while sitting, standing, stooping, reaching, or lifting, to include walking from 3-5 miles, or for 100% of shift.

Aide in stocking, moving, or otherwise organizing equipment and materials used for Casino games, while grasping, lifting and carrying materials that weigh from 1-20 lbs., and occasionally up to 50 lbs.

Regular attendance in conformance with standards, which are established by the Hotel, is essential to the successful performance of this position.

Other duties as assigned within the scope of this job description.

Grand Sierra Resort and Casino - 19 months ago - save job - block
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