Child Support Program Administrator (Olympia) 11787
State of Washington - Olympia, WA

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Our Vision is:
Safe, healthy individuals, families and communities

Our Mission is:
The Department of Social and Health Services will improve the safety and health of individuals, families and communities by providing leadership and establishing and participating in partnerships.

Our Values are:
Excellence in Service
Collaboration and Partnership
Accountability The Department of Social and Health Services, Economic Services Administration (ESA), Division of Child Support (DCS) is recruiting for one (1) position located in the DCS Headquarters Office in Olympia. This position supports the Division of Child Support (DCS) Director and the DCS Senior Leadership team on a statewide basis. The position works under administrative direction, serves as the expert in child support grants and project management; providing consultation and technical assistance to executive management, internal divisions, the Federal Office of Child Support Enforcement (OCSE), and outside organizations with varying issues, diverse and conflicting interests.

This position researches opportunities for child support grants, drafts proposals for grant funding; and manages and monitors grant and program contracts, budgets, and resources, as well as assists with the Institutional Review Board (IRB) process to ensure compliance with the ethics required for human subject research.

This position is an expert in performance management and providing consultation and technical assistance to management, and will assist in the development of practices and procedures to improve accountability throughout the division. This position will lead process improvement teams in planning, organizing, and conducting management, organization, operations, and data analysis activities to create efficiencies, streamline processes and remove redundancies. The position will also lend its knowledge, skills and expertise to management as needed to carry out a variety of ongoing initiatives.

Duties include, but are not limited to:
Model personal, interpersonal, and organizational leadership competencies as defined by the administration.

Align actions and decision-making to the organization’s core values, goals, and outcomes.
Prepares budget for the various grants and provides detailed budget information to the federal government for each annual application or as required.
Researches and drafts child support program related grant proposals;

Manages and tracks grant budgets, contracts and resources; monitors compliance with grant parameters.
Presents research findings and recommendations including outside organizations;
Acts as Division liaison with Washington State Institutional Review Board Standards in evaluating projects to ensure compliance.
Facilitates interaction between diverse groups on behalf of DCS; presents findings and recommendations to the Executive Assistant, Director, DCS management and senior leadership teams.
Deals with child support issues that have a broad scope and significant impact on the Division, Administration, Department, outside agencies, organizations, and entities that include external evaluators.
Leads child support project teams who contribute their expertise to complete various phases of the projects.
Conducts special investigations, surveys and analysis on a wide range of topics assigned by the Director or his designee; prepares reports and findings.
Serves as the expert, under division direction, in researching, analyzing and making recommendations regarding complex, multidimensional issues for projects with significant impact on outside entities. These projects include the Focus on the Child, Building Assets for Fathers and Families, and Partnerships to Strengthen Families. Works with county elected officials and court staff to facilitate filing parenting plans and a large number of projects that require data sharing agreements and contracts for their implementation.
Ensures compliance with the standards set forth by the Governor in Plain Talk.
Ensures databases are built and maintained for project tracking.

REQUIRED EDUCATION, EXPERIENCE, SKILLS AND ABILITIES: A Bachelor’s degree with major study in business, public administration, or a closely allied field and two years of child support enforcement experience.


A Master’s degree with major study in business, public administration and one year of child support enforcement experience.

Additional qualifying experience will substitute, year for year, for the required education.

Additional qualifying education will substitute, year for year, for the required experience.

Desired Education, Experience, Skills, and Abilities:
Five years experience as a child support enforcement officer.
A demonstrated ability to make sound, independent decisions; ability to interact well with a variety of people and deal with sensitive issues within a political environment.
The ability to provide leadership and guidance to staff, management and external partners in child support grants management.
Experience in working in an environment that uses technology systems and/or applications, databases, computer hardware and software products, and network infrastructure equipment.
Work professionally with key stakeholders, contracted services, tribes and community partners.
Communicate complex issues and processes in a manner understandable by a diverse audience.
Maintain confidentiality in and outside the workplace and, maintain high standards of work attendance and punctuality.
Write and speak clearly, concisely, accurately, professionally, and effectively.
Knowledge of research and data analysis concepts and auditing processes and procedures.
Work within a team environment, utilizing excellent interpersonal skills.
Conduct and/or facilitate effective meetings.
Understand Federal Grant processes and procedures including federal and state laws, federal and state regulations, and child support program policy and procedures.
Understand and implement principles of project management Supervisory experience.
Formal contracts training.
Maintain high standards of work attendance and punctuality.

Supplemental Information:
HOW TO APPLY: Attention to detail is important to the successful completion of your application for this position. Please note that initial screening will be solely based on the contents and completeness of the “work experience” section of your application in NeoGov. In order to be considered for this position you MUST apply on-line and complete the entire application. A resume mailed, emailed attached to or embedded within the application will not substitute for the “work experience” section of the application. The information provided in your application must support your selected answers in the application questionnaire. All answers are verified and documentation may be required. Responses not supported in your application will disqualify you for consideration of employment from this requisition. A thorough reference check will be conducted for final applicants. If you are scheduled for an interview please bring t hree (3) professional references. The Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the recruiter at (360) 725-4640. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. If you have questions regarding this posting, please call Tammy Dorfner at (360) 664-5369 Should you have any questions about completing the on-line application, BEFORE you submit your application, please email

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