Software Services Representative -Imaging Systems
Fiserv - Sioux Falls, SD

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Software Services Representatives assist in implementation, training and continued support of the software and consulting services for the Fiserv product suite, with a focus on imaging software products. They are responsible for the Installation of new products or product updates, responsible for training of products and for continued support of these products.

  • Provide frontline product support for Fiserv’s imaging software clients via telephone support
  • Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services
  • Thoroughly track, organize and document all product implementation and support related activities
  • Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices
  • Some travel may be required
  • Perform other duties as assigned
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

  • Degree in Computer Science, Management Information Systems, Finance, Accounting or Business is preferred
  • Financial Industry experience is advantageous
  • Previous customer service experience preferred
  • Basic understanding of workstation operating systems and computer functions recommended
  • Ideal candidates possess the ability to analyze and solve complex problems, have excellent communication skills, and are team-oriented with a willingness to travel.
Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.