*** This position is located at a client site in Sun Prairie, WI ***
On behalf of the clients, act as the primary point of contact and representative for operations of all client print needs as well knowledge resource for all print sourcing and management of print projects.
Maintain and manage specifications, quoting process and order entry
Work with Customer account managers to manage their print requirements for marketing campaigns
Partner with Customer production managers to ensure all goals and objectives are met on a project-by-project basis
Assist Customer production managers in the development of custom printing projects: including size, material, and print recommendations and researching new idea element
Facilitate prototype and development of custom print piece
Maintain all Customer compliance procedures and ensure the Customers branding guidelines are met
Identify, develop and document cost-saving opportunities with respect to specification and design.
Manage Customer’s existing external printing vendors
Review and evaluate relationships with RRD preferred vendors
Manage vendor base for best fit to customer’s product and geographical proximity need.
Provide monthly reports on spend, internal vs. external source, number of projects.
Provide data on monthly spend, internal vs. external source, number of projects.
Effect delivery of SLA’s
Effective reporting of SLA’s
Primary agent of problem resolution and Customer Service enhancement.
Performs other related duties and participates in special projects as assigned.
A minimum of 10 years in printing, publishing or communications graphic arts. Proficient in MS Office applications (Word, Excel) and familiarity with procurement software (SAP, Oracle).
Must be able to work in high production fast paced environment
Bachelor’s Degree or equivalent work experience
Strong organizational and multi-tasking skills
Customer service or sales background a must.
Self Starter and an ability to think outside of the box
Ability to work in a team environment
Must be a highly motivated individual with the ability to offer solutions as well as solicit feedback in a high production start-up environment
Ability to handle conflict in a professional manner
RR Donnelley is a global provider of integrated communications. The company works collaboratively with more than 60,000 customers worldwide...