Operations Manager I - ICS Support
M&T Bank Operations Manager I
Location: Wilmington, DE
Full time, Exempt position
Together, M&T Bank and Wilmington Trust, a part of M&T Bank Corporation, represent one of the country’s leading depository and lending franchises, a premier wealth advisory firm, and the partner of choice for corporate transactions and structures. As one of strongest, most successful companies in the U.S. financial services industry, M&T continues to grow, offering value to our shareholders and opportunity to qualified professionals. Join our team of over 15,000 professionals and you’ll understand what drives our longstanding success: a promise of exceptional client service, a commitment to our communities, a focus on building long-term relationships, and a dedication to being the best employer you’ll ever have.
In this leadership role, you will oversee a department of 10+ employees and provide successful management, planning and coordination of a dedicated business unit within a department of the bank. You will provide technical, functional and operational expertise in department work policies and procedures and make recommendations concerning staffing, performance appraisals, performance management, promotions and salary recommendations.
Planning, leadership, problem resolution, analysis and reporting for assigned unit. Ensure that the unit managed is adequately staffed and personnel are well trained.
Review and recommend new methods and procedures of operations to improve efficiency. Provide recommendations for department policy changes and create new unit policy and procedures.
Consult and collaborate with operations staff. Provide input to tactical planning and short-term initiatives and participate in departmental projects. Ensure unit contingency planning and regulatory compliance.
Support annual budget process and control expenses.
Make recommendations concerning staffing, performance appraisals, promotions, salary recommendations and terminations. Administer Human Resource recommended actions. Oversee training and development of direct reports. Interview prospective employees and make recommendations for hire.
Provide technical, functional and operational expertise in department work policies and procedures.
Minimum Qualifications Required:
~ Bachelor’s Degree or in lieu of degree, four or more years of professional work experience
~ A minimum of two years operations experience
~ A minimum of two years supervisory experience
~ Thorough knowledge of personal computers including Microsoft Office suite
~ Excellent verbal and written communication skills; ability to function professionally at many different levels (clients, management, and peers)
~ Strong interpersonal skills necessary for business partner relationships within and outside organization
~Self-motivated and well-organized; ability to work under time constraints, ability to handle multiple tasks in support of various assignments
~ Complex problem solving skills with strong math skills, including excel.
~ Decisiveness with a strong work ethic.
~ Strong interpersonal skills with the ability to work in a team environment.
~ Supports cross training activities. Familiar with business terms.
~ Reliable with the ability to be highly flexible.
Ideal Qualifications Preferred:
~ Banking experience highly preferred
~ Knowledge of applicable products, systems and workflows
~ Experience in Bondmaster, Certmaster and Trustware systems.
~ Solid knowledge of unit/department policies and procedures
M&T is among the top 20 U.S.-based commercial bank holding companies with more than $79 billion in assets and more than 780 branches in New York, Maryland, Pennsylvania, Virginia, Delaware, New Jersey, West Virginia, Florida and Washington D.C. With more than 150 years of experience, M&T Bank is committed to be the best company our employees ever work for, the best bank customers ever do business with and the best investment our shareholders ever make.
Apply today at
Apr 29, 2013, 2:52:44 PM
M&T Bank is considered one of the country's most highly regarded regional banks. We were founded more than 150 years ago in Western New...