INDIVIDUAL TAXPAYER ADVISORY SPECIALIST (BILINGUAL SPANISH)
Department Of The Treasury - Phoenix, AZ

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WHY IS THE IRS A GREAT PLACE TO WORK?
At the IRS, you will use your skills in accounting, business, finance, law enforcement, information technology, advocacy and more to help make America stronger. The IRS is one of the largest financial institutions in the world and the work we do helps fund America. We are counting on bright, talented and dedicated individuals like you to achieve our goals. You will be both challenged and supported so whether you are just starting out or looking for new opportunities, consider the IRS and start making a difference today.

The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

WHAT IS THE INTERNAL REVENUE SERVICE (IRS)?
The IRS is a bureau of the Department of the Treasury and one of the world's most efficient tax administrators. Yearly, the IRS collects more than $2 trillion in revenue and processes over 200 million tax returns. The IRS Mission is to provide the United States taxpayers top quality service by helping them understand and meet their tax responsibilities and by applying the tax law with integrity and fairness to all.

WHAT DOES AN IRS INDIVIDUAL TAXPAYER ADVISORY SPECIALIST DO?
Individual Taxpayer Advisory Specialists assist customers to resolve tax issues in person. They promote voluntary compliance by answering tax law questions, assisting with tax preparation, reviewing notices with customers, and taking payments.

WHAT IS THE WAGE AND INVESTMENT DIVISION?
The Wage & Investment Division (W & I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W & I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W & I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.

4 Positions are located in Wage & Investment, Field Assistance Area 4 in Phoenix, AZ & Harlingen, TX. The anticipated start date is February 2013.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS?
If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

KEY REQUIREMENTS

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Please list years and months and hours per week worked on your resume

Moving expenses are not authorized

Alternative Work Schedule, staggered work hrs, or telework may be available

DUTIES:
As an Individual Taxpayer Advisory Specialist (ITAS) you will:

Assist and advise taxpayers on a wide-range of IRS tax forms, notices and issues.

Research and respond to a variety of tax law questions based on customer inquiry.

Research tax issues and properly adjust taxpayers' accounts.

Interact with the general public, taxpayers and/or their representatives, tax practitioners and accountants, via face-to-face, telephonically and/or in writing.

Prepare and file tax returns for customers who meet specific criteria.

Review forms and notices and advise customers based on the information ascertained in those forms. This is a bi-lingual position. Applicants will be required to demonstrate proficiency in Spanish.

QUALIFICATIONS REQUIRED:
In order to be qualified for this position, you must meet one of the following criteria.

GS-5 LEVEL: (BASIC REQUIREMENTS):
A. A Bachelor's or higher degree in any subject from an accredited college or university.
B. Four years of progressive academic study (120 Sem Hrs/180 Qtr Hrs) at an accredited college or university.
C. A certificate as a Certified Public Accountant (CPA) obtained through written examination in a State, territory or the District of Columbia.
D. Three years of general experience, one year of which was equivalent to the next lower level in the Federal government as described above. Experience that demonstrated a general knowledge of business practices and basic accounting principles. Such experience may have been gained in Government, business, or industry, investigative work banking, law or accounting

If using education to qualify, proof of education must be received with your application for consideration. Failure to submit will result in an incomplete application.

SEE REQUIRED DOCUMENTS SECTION

HOW YOU WILL BE EVALUATED:
Your application will be rated based on education, training, and quality of your experience. You will respond to a series of questions designed to assess your possession of the following competencies: Arithmetic, Customer Service, Decision Making, Flexibility, Interpersonal Skills, Oral Communication, Problem Solving, Self Management, Teamwork and Writing. Please be sure that your resume includes detailed information to support your qualifications for this position. Failure to provide sufficient evidence in your resume may result in a "NOT QUALIFIED" determination for this position. For tips preparing your resume click http://www.jobs.irs.gov/downloads/ResumeTips.pdf. for cover letter tips click http://www.jobs.irs.gov/downloads/CoverLetterTips.pdf.

You will be tentatively assigned to a category group (A, B, C, etc.) based on your responses to the online questions. Each category group represents a quality level (i.e., A = Superior, B = Highly Qualified, etc.) Candidates will be considered in category group order. Preference eligibles who meet the minimum qualification requirements and who have a compensable service -connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-9 level or higher). All other preference eligibles will be assigned based on their responses to the questions and will be referred for selection before non-preference eligibles with the same category. Applicants are tentatively assigned to a category group pending qualifications validation and/or assessment results.

Your final category assignment determines the order in which you are considered for the position(s). Applicants are referred to the selecting manager in category order (A, B, C). You may be required to participate in a selection interview. The IRS will not reimburse costs related to the interview such as travel to and from the interview site. If you are a displaced or surplus federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP) , you must receive a score of 80 or Category B or better to be rated as well qualified to receive special selection priority.

Language Proficiency : Positions require proficiency in Spanish and English. You must be able to speak, read and write in English and the selected language in order to be considered proficient in that language. If you indicate language proficiency, you may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be qualified for these positions.
To preview questions please click here .

BENEFITS:
We offer a workplace that is respectful, fair and values diversity. Our comprehensive benefits are very generous - helping you to reach your personal goals by supporting your professional growth, health, well-being and your family needs. We also offer challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards. For additional information view and learn more about our benefits package at: https://my.usajobs.gov/ResourceCenter/Index/Interactive/Benefits#icc

OTHER INFORMATION:
If you need a reasonable accommodation for any part of the application and hiring process, please contact Dan Cronin at (978) 474-5947. Decisions on granting reasonable accommodation will be made on a case-by-case basis. If the State Rehabilitation Center or the State Commission for the Blind has certified you as eligible for reasonable accommodation, you may wish to contact your counselor to apply for employment through the IRS Disability Employment Program in addition to applying for this vacancy announcement.

CONDITIONS OF EMPLOYMENT: If selected for this position, you will be required to:

Complete a one-year probationary period (unless already completed).

If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.

Complete a Declaration for Federal Employment to determine your suitability for Federal employment.

Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.

Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 Personal Identity Verification ); one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Employees must maintain PIV credential eligibility during their service with the Department of the Treasury.

Undergo a pre-employment federal income tax verification. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Internal Revenue Service (IRS) participates in e-Verify (Employment Verification. IRS will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm work authorization. If it cannot be confirmed that you are authorized to work, we will provide you written instructions to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

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