This individual is responsible for maintaining accurate and on-time reports relative to the service department’s operation within the dealership. This individual will perform functions to support the work order process, including but not limited to ensuring that all charges related to work orders are posted properly and closed on a timely basis. This individual will process warranty and product improvement claims and handle communications with customers in a professional manner.
Specific Duties Include:
Handle warranty claims, including computation of charges, submission and follow-up.
Maintain service department files and records.
Update customer profiles using equipment, hours, or other information from the customer work orders.
Maintain technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Perform all other duties as assigned by management in a professional and efficient manner.
Strong computer skills Knowledge of service process and procedures
Strong organizational skills
Excellent oral and written communication skills
Strong customer service skills
General understanding of mechanical/technical terms preferred