The Furniture Sales Consultant (FSC) is an integral part of the furniture sales model designed to collaboratively sell with the Office Products
sales organization. The FSC is the sales resource for projects that require furniture sales expertise but do not require a face to face sales call.
Engage with customers via phone or email to determine furniture needs and then develop appropriate solutions that meet the customer’s requirements from a budget, function, and time perspective
Close sales based on understanding customer needs and recommending appropriate solutions
Up-sell and cross-sell customers on related products and services
Support the sale of preferred vendors by leading with preferred vendor product solutions.
Educate the General Line sales representatives with regard to probing for and uncovering furniture needs in their existing account base
Coordinate with furniture order management and furniture operations to insure that orders are processed and delivered in a timely manner
Responsible for proactive marketing, prospecting and closing activities to generate sales and/or outside sales leads from:
All Campaigns, as directed by management
Compliance from smaller locations, as directed by management, tied to regional/national agreements from strategic relationships/agreements/tools such as:
SEA accounts (satellite offices, distribution centers, etc.)
Healthcare GPO’s (physician practices, LTC facilities, etc.)
State/Local government (e.g., Direct contracts, or Cooperative Purchasing agreements such as NJPA, National IPA)
Education (public and private K-12 and higher education institutions (such as community colleges, tertiary universities)”
Independently develops solutions for customers, including product selections
Establishes sell price and subsequent gross margin for solutions presented to customers
Determines if an opportunity’s scope is such that an outside furniture seller needs to be engaged in the sales process in order to improve our odds of winning the sale
High School Diploma or GED
4 to 6 years of related work experience
Selling skills – ability to probe for customer needs, tailor appropriate solutions, and close the sale
Computer Literacy – ability to efficiently use Microsoft office, CFS, Sunrise, Invision, and one or more furniture specification programs
Interpersonal / Communication skills – ability to develop relationships with prospects and customers via phone and email. Also, ability to build solid working relationships with GLR and furniture sellers.
Furniture Industry /Product Knowledge – ability to anticipate competitive positioning and respond accordingly; knowledge of current industry trends, etc in order to recommend relevant and leading edge solutions to customers
Excellent customer service and interpersonal skills
Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.
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