SmithBucklin is the world's largest association management and professional services company, founded in 1949. The company provides full-service association management and outsourcing services to trade associations, professional societies, technology user groups, healthcare and scientific organizations , corporations, government institutes/agencies and other nonprofit organizations. SmithBucklin offices are located in Chicago, Washington, D.C., St. Louis and St. Paul, Minn. The company is 100 percent employee owned.
The operations support position is a part-time role (working approximatelyÂ 19 hours per week) responsible for core administrative tasks supporting identified client organizations/associations.Â
Client association membership processing and updating in membership database (iMIS) or other association membership software (task will involve daily data entry)
Batch processing between membership database and our client facing accounting staff.
Daily credit card report processing, including batch closeout and interface with Financial Management & Accounting personnel
Preparation and mailing of membership packets inclusive of membership cards, certificates, welcome letters, etc. (e.g. mail-merge)
Running membership reports inclusive of counts, renewal comparisons and invoices
Filing of membership forms, lockbox batch and credit card reports
Assisting in membership service inquiries as related to database (e.g. a member calls asking for their membership login information for the association website or requests a copy of a journal article)
Mass mailing preparation as needed
Other administrative projects as needed
Front line customer service for client association members and prospects
Microsoft Office proficiency (strong technical skills)
Data entry experience (experience working with databases)
Applies good judgment and handle sensitive financial information
Filing and core clerical skills
Strong interpersonal skills (e.g. effective listening, working with teams, professional phone skills)
Is flexible - shifts gears effectively and goes with the flow if things get hectic
Can juggle several assignments at once
Demonstrated history working well with other employees at all levels and from other departments
Participates in group discussions, meetings, work teams - not just as a scribe If interested in this opportunity, apply online at: http://www.smithbucklin.com/Careers.aspx
Apply to req#: BTBU-452
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