Passenger Service Agent
Swissport International Ltd. - Anchorage, AK

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About Us

Swissport Inc. is the #1 leading Ground Services Provider in the world. Swissport employing over 40,000 dedicated professionals, serving over 650 client companies at 192 airport locations in 38 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Consider being a part of an organization that has earned recognition as the Global Aviation Ground Services Company for the last twelve consecutive years in a row and Cargo Handling Agent of the Year for the last three consecutive years! Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

Role & Function

To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jetway operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Responsibilities

• Greet and check-in passengers
• Inspect and verify all required passenger departure documentation
• Issue boarding passes as required
• Accept, weigh (as required) and tag passenger baggage
• Determine and assess additional baggage fees as required
• Assist in the processing, handling and escorting of Unaccompanied Minors (UM)
• Respond to passenger questions, concerns and/or complaints
• Prepare passengers for aircraft boarding at the direction of the flight crew
• Process and board passengers in the departure/gate area inspecting all required documentation
• Make public address announcements as required
• Operate jetway for aircraft arrival and departure
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
• Comply with all federal, state, municipal, airport authority and carrier security requirements
• Operate equipment to include computer monitors and keyboards, carrier specific reservation/ ticketing software, baggage scales, ticket and baggage tag printing equipment, wheelchairs, public address systems, stair trucks
• Greet and assist passengers on flight arrival
• Direct passengers through Customs, Immigration, and Quarentine, as required
• Reschedule/ticket passengers affected by flight interruptions/cancellations
• Provide special assistance for VIP passengers as requested/directed
• Produce all required, work-related documentation
• Other duties as assigned

Swissport International Ltd. - 18 months ago - save job - block
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