Grow overall audiovisual revenue and profitability, while maximizing customer satisfaction from pre-event planning through post-event phases of service. Solicit new and repeat business through a proactive sales approach that incorporates consultative selling skills. Cultivate and maintain relationships with key hotel personnel to enhance the overall business relationship with hotel.
Key Job Responsibilities (Weight %)
Account Management (70%)
Solicit and secure business for PSAV through a proactive, consultative sales approach and utilize PSAV's sales process. Manage PSAV's sales process through proper utilization of Compass, our Microsoft Dynamics, CRM. Obtain definite bookings from the hotel, proactively contact customers, enter data and account notes and create professional bids and proposals by actively using PSAV systems and marketing tools. Utilize an understanding of costs associated with sales, including labor, commission and equipment outsourcing (ie. audio, visual, lighting, rigging, etc.) and work within established profitability guidelines. Utilize current company software, systems marketing tools and standard documents. Update software and implement new systems and tools as required by the company. Implement and update PSAV marketing tools as needed and participate in marketing test groups when requested.
Relationship Management (20%)
Cultivate and maintain relationships with key hotel personnel and meet client needs through attending client meetings, creating and maintaining organized show files and responding to client concerns, questions and problems.
Assist with reporting as necessary (monthly location reports, capture rate reporting, annual sales plan, property level account reporting, and ad-hoc requests).
Operational Support (5%)
Provide operational support during shows, driving sales programs with team members and conduct training as needed
2 years audiovisual, sales or hospitality experience preferred
- Minimum of a High School diploma, BS/BA in Business preferred
- 2 years audiovisual, sales or hospitality experience preferred
- Prior sales experience in audiovisual preferred
- Knowledge of hospitality industry and sales processes required in addition to the ability to read and decipher financial reports and records
- Computer proficiency required including MS Office and CRM software capability. Prefer CAD knowledge.
- Strong written and verbal communication skills
PSAV - 18 months ago