Computer Systems Analyst (Help Desk Specialist)
Base Technologies Inc. - Washington, DC

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Job Description
Computer Systems Analyst ( Help Desk Specialist) ( 11-253)

Position Title:

Computer Systems Analyst
Required Clearance:

Yes

Experience Requirements:

Please see below

Primary Work Location:

Washington, DC

Education Requirements:

Please see below

Certification Requirements:

Please see below

Citizenship Requirements:

U.S. Citizen

Supervises Others:

No

Required Travel:

Less than 10%

Relocation Included:

No

Position Description:
This candidate will provide general systems support to remote users ( traveling users, Teleworkers, etc.). The technologies employed include remote dial-in connectivity, secure Virtual Private Network ( VPN), Blackberry device and BES, the Microsoft Office Suite and Microsoft desktop operating systems.

The successful candidate will have demonstrated experience, either through direct hands-on experience or training, with Microsoft Windows desktop and server operating systems, the Microsoft Office software suite, Blackberry Server and Devices and Citrix Server and Client. A strong demonstrated commitment to customer service is required and additional experience supporting network and security technologies as well as familiarity with/experience in an ITIL environment is a plus.

Minimum Requirements:
5 to 8 years IT customer support experience including the following:
Proficiency with Microsoft operating systems and software including MS Office products.
Blackberry Server and Device operating system and troubleshooting.
Citrix Server and Client connectivity and troubleshooting.
Windows 2000/2003 Server implementation and troubleshooting.
•MUST BE US CITIZEN and able to get security clearance and/or pass an extensive background check.
Base Technologies is an Equal Opportunity Employer ( EOE) and Affirmative Action employer, and is proud to be a Drug Free Workplace. Base Technologies uses E-Verify to validate all new hires ability to work legally in the U.S.