Center for Diagnostic Imaging (CDI), is a national organization with an unsurpassed reputation for quality, advanced imaging services, subspecialty radiologists, and thoughtful, patient-centered care. This position is part-time 3 days/week.
The Scheduling Specialist provides services to patients and referring professionals by answering phones and scheduling appointments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Creates a positive experience for every customer, every day by believing in and practicing the CDI Experience
Answers phones and handles calls in a cheerful and timely manner
Schedules patient examinations according to existing company policy. Daily responsibility for calling and scheduling as many patients for whom CDI currently has orders
Pre-certifies all exams with patient’s insurance company as required
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment.
Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Obtains and enters new referring physician information in computer system data base (passing along to Marketing for follow up) and marks the request form with “NEW REFERRAL” for CDI physician follow up
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)
Understands how and when to roll phones on and off answering service
Alerts other clinics of phone problems that are passed along to your clinic
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Arranges transportation and hotel accommodations for patients when appropriate
Maintains positive interactions at all times with patients, referring offices and CDI staff
Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave)
COMPETENCIES (KNOWLEDGE, SKILLS AND ABILITIES) REQUIRED:
Ability to work independently and in a team environment.
Ability to prioritize and multi-task
Ability to work well under pressure with deadlines - sense of urgency
Ability to work in a fast-paced environment with a variety of personalities and work styles
Ability to be flexible in schedule and adaptable to constant change
Ability to effectively handle multiple tasks and frequent interruptions
Ability to handle details with accuracy
Ability to learn computer software programs
Ability to be at work on time and as scheduled
Skill with interpersonal relationships and ability to effectively interact with all levels of staff and outside contacts
Skill in organizing and prioritizing of work, and following assignments through to completion
Skill with data analysis and figure aptitude with a high level of accuracy
Skill in written and verbal communication
Knowledge of and adherence to company policies and procedures
Knowledge of basic level computer skills
REQUIRED QUALIFICATIONS:
Minimum – high school graduate
Must have a working knowledge of Microsoft Office products
Medical terminology and previous medical office experience required
Ability to type 50 wpm
Must be able to handle multi-level phone system with a high volume of calls at one time
Center for Diagnostic Imaging - 12 months ago
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