General Manager Food Service
Chicago Zoological Society - Chicago, IL

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REQUISITION # 874JQ . This position contributes to the success of the Chicago Zoological Society by planning, organizing, directing, and controlling assigned restaurant operations to provide an exceptional guest experience including the theme concept; marketing planning; products and procedure development; human resources activities; delivery of products and services to guests while contributing to financial sustainability through revenue generation and expense control. Responsibilities: Manage labor, food, and operating expenses. Develop ideal labor guidelines and assist department staff in setting ideal food costs and other operating expenses.

Assist in the preparation of the annual operating budget for business unit. Monitor actual performance, identify discrepancies, and implement corrective action. Accountable for managing cash and inventory responsibly and in accordance with Society policies and department standard operating procedures. Develop and implement a performance management program which includes performance observation, evaluation, corrective action, appraisal, and salary management to help facilitate a high performing, productive, and profitable organization.

Direct the training and development of staff. Direct the delivery of all products and services to the guests, ensuring quality standards are consistently met. Manage the multiple stages of food delivery including receiving and storage, preparation, service, dining experience, and cleanliness. Develop and monitor quality standards for food service, cleanliness, and sanitation.

Take appropriate action to assure standards are achieved. Manage and oversee reporting staff including interviewing and selection, training and orientation, staff development, scheduling, performance evaluation, coaching and counseling, and recommending appropriate employment actions, including disciplinary actions, etc. Monitor actual performance, identify discrepancies, and implement corrective action. Review current departmental procedures, and make recommendations for new and/or modifications as necessary.

Assure compliance with relevant labor law regulations, CZS policy, and department standard operating procedures. Assist in developing new products, recipes, and procedures. Review current and new products, and make recommendations to maximize revenue and cost controls by utilizing culinary technicians, vendor representative, and other available data. Work with staff of other departments as necessary to achieve integrated objectives.

Participate in interdepartmental committees related to Society-wide programs. Other related duties as assigned. Requirements: Bachelor's degree in business administration, hospitality management or related field, or equivalent combination of training and experience required. Minimum of 5 years food service management, two of which must be supervisory experience required.

Knowledge of budget process preferred. Must be able to pass and maintain food service sanitation certification as required by city, county, and state within one year of hire. Must possess strong written and oral communication skills. Must possess strong interpersonal skills.

Intermediate computer proficiency with Windows; Microsoft Outlook, Word, Excel required. This is a full-time position which routinely includes weekends, holidays, and occasional evening work. Valid driver's license required. Illinois residents must possess a valid Illinois license within 90 days of hire.

Valid out-of-state license required for out-of-state residents. Spanish fluency is a plus, but not required. ADDITIONAL INFORMATION: Incumbent is required to gain an intimate understanding of the organization, its mission, vision, values, and philosophies. Because Chicago Zoological Society is an organization with multiple, rapidly changing priorities, the incumbent must be flexible, adaptable, and comfortable in a dynamic organization and with a culture that continues to evolve and develop.

Must represent the Society in a professional manner at all times. This individual must be comfortable working in an environment that is mission and value driven. If interested in being considered for this opportunity, please email your resume/cover letter noting position title and ID# 874JQ in subject line and in your cover letter to: For more information about our organization and career opportunities please visit our website at